Nothing Special   »   [go: up one dir, main page]

skip to main content
10.1145/2909824.3020219acmconferencesArticle/Chapter ViewAbstractPublication PageshriConference Proceedingsconference-collections
research-article

How to Open an Interaction Between Robot and Museum Visitor?: Strategies to Establish a Focused Encounter in HRI

Published: 06 March 2017 Publication History

Abstract

On the basis of a video corpus of human-robot-interaction in a museum guide scenario, we address the challenge how a robot could determine the appropriate moment of opening an interaction with a visitor. Considering such "openings" as a stepwise coordinated process, we used a wizard-of-oz setup to investigate the wizard's timely decisions about when to look at the visitor resp. to verbally greet him/her (during early stages called "pre-beginnings"). Analysis is based on both robot internal and external data and combines qualitative sequential case analysis and quantification. Analysis reveals features for classification of two visitors types and corresponding opening strategies.

References

[1]
D. Bohus, E. Horvitz, Learning to predict engagement with a spoken dialog system in open-world settings, Proceedings of the SIGDIAL 2009, pp. 244--252
[2]
T. Dankert, M. Goerlich, S. Wrede, R. Gehle, K. Pitsch, Engagement detection during deictic references in human robot interaction. International Conference on Social Robotics (ICSR 2016), pp. 930 - 939
[3]
Elan Annotation Software: https://tla.mpi.nl/tools/tla-tools/elan/
[4]
R. Gehle, K. Pitsch, T. Dankert, S. Wrede, Trouble-based group dynamics in real-world HRI - Reactions on unexpected next moves of a museum guide robot. 24th International Symposium on Robot and Human Interactive Communication (Ro-MAN 2015), Kobe, Japan, pp. 407--412
[5]
E. Goffman, Behavior in public places. Notes on the Social Organization of Gathering, Free Press, 1967.
[6]
E. Goffman, Encounters. Two studies in the sociology of interaction, The Advanced Studies in Social Sciences, Indianapolis, 1967.
[7]
P. Holthaus, K. Pitsch, S. Wachsmuth, How Can I Help? - Spatial Attention Strategies for a Receptionist Robot, International Journal of Social Robotics 3(4):383 - 393, 2012.
[8]
Y. Kato, T. Kanda, H. Ishiguro, May I help you? - Design of human-like polite approaching behavior, HRI 2015, 2015, pp. 35--42.
[9]
A. Kendon, Some functions of gaze direction in two-person conversations, A. Kendon (Ed), Conducting Interaction. Patterns of Behavior in Focused Encounters, 1990.
[10]
L. Mondada, Emergent focused interactions in public places: A systematic analysis of the multimodal achievement of a common interactional space, Journal of Pragmatics, 2008, pp. 1977--1997.
[11]
L. Mondada, R. Schmitt, Zur Multimodalitat von Situationseröffnungen, in L. Mondada, R. Schmitt (Eds.) Situationseröffnungen: Zur Multimodalen Herstellung Fokussierter Interaktion, Studien zur Deutschen Sprache, 2010, pp. 7--52.
[12]
A. Mortensen, S. Hazel, Moving into interaction - Social practices for initiating encounters at a help desk, Journal of Pragmatics, 2014, pp. 46--67.
[13]
Nao Robot: www.aldebaran.com
[14]
S. Sheiki, J.-M. Odobez, Recognizing the visual focus of attention for human robot interaction, in HBU, 2012, pp. 99--112.
[15]
K. Pitsch, H. Kuzuoka, Y. Suzuki, L. Süssenbach, P. Luff, C. Heath, "The first five seconds": Contingent stepwise entry into an interaction as a means to secure sustained engagement in HRI, 18th International Symposium on Robot and Human Interactive Communication (Ro-MAN 2009), Toyama, Japan, 2009, pp. 985--991.
[16]
K. Pitsch, K. S. Lohan, K. Rohlfing, J. Saunders, C. L. Nehaniv, B. Wrede, Better be reactive at the beginning. Implications of the first seconds of an encounter for the tutoring style in human-robot- interaction. 21th International Symposium on Robot and Human Interactive Communication (Ro-MAN 2012), Paris, France, pp. 974 - 981.
[17]
K. Pitsch, R. Gehle, S. Wrede, Addressing multiple participants. A museum guide robot's gaze shapes visitor participation, ICSR 2013, Bristol, UK, 587--588.
[18]
K. Pitsch, Ko-Konstruktion in der Mensch-Roboter-Interaktion. Kontingenz, Erwartungen und Routinen der Eröffnung, in U. Dausendschön-Gay, E. Gülich, U. Kraft (Eds.): Ko-Konstruktion als interaktive Verfahren, Bielefeld, Benjamins, 2015, pp. 229--257.
[19]
K. Pitsch, Limits and Opportunities for Mathematizing Communicational Conduct for Social Robotics in the Real-World? - Towards enabling a Robot to make use of the Human's Competences, AI & Society, 2015, pp. 1--7.
[20]
W. Quan, H. Niwa, N. Ishikawa, Y. Kobayashi, Y. Kuno, Assisted-care robot based on sociological interaction analysis. Computers in Human Behavior, 27(5), 2011, pp. 1527--1534.
[21]
G. Rashed, R. Suzuki, T. Kikugawa, A. Lam, Y. Kobayashi, Y. Kuno, Network guide robot system proactively initiating interaction with humans based on their local and global behaviors, ICIC 2015, Switzerland 2015, pp. 283--294
[22]
E.A. Schegloff, Sequencing in Conversational Openings, American Anthropologist, Volume 70, Issue 6, 1968, pp. 1075 - 1095
[23]
L. Schillingmann and Y. Nagai, Yet another gaze detector: An embodied calibration free system for the iCub robot, RAS 2015, pp. 8--13.
[24]
C. Shi, M. Shiomi, T. Kanda, H. Ishiguro, N. Hagita, Measuring communication participation to initiate conversation in human-robot interaction, Journal of Social Robotics: 7, 2015, pp. 889--910.
[25]
J. Sidnell, T. Stivers, The handbook of conversation analysis, in Blackwell Handbooks of Linguistics, Wiley, 2012.
[26]
K. Yamazaki, M. Kawashima, Y. Kuno, N. Akiya, M. Burdelski, A. Yamazaki, H. Kuzuoka, Prior-to-request and request behaviors within elderly day care: Implications for developing service robots for use in multiparty settings. In ECSCW 2007, pages 61--78.
[27]
A. Yamazaki, K. Yamazaki, M. Okada, Y. Kuno, Y. Kobayashi, Y. Hoshi, K. Pitsch, P. Luff, D. vom Lehn, C. Heath, Revealing Gauguin: Engaging visitors in robot guide's explanation in an art museum, CHI 2009, pp. 1437 - 1446
[28]
A. Yamazaki, K. Yamazaki, T. Ohyama, Y. Kobayashi, Y. Kuno, A techno-sociological solution for designing a museum guide robot: Regarding choosing an appropriate visitor, HRI 2012, Boston, Massachusetts, USA, 2012, pp. 309--316.
[29]
M.A. Yousuf, Y. Kobayashi, Y. Kuno, A. Yamazaki, K.Yamazaki, How to move towards visitors: A model for museum guide robots to initiate conversation. In RO-MAN, 2013 IEEE

Cited By

View all
  • (2024)Development of a Personal Guide Robot That Leads a Guest Hand-in-Hand While Keeping a DistanceSensors10.3390/s2407234524:7(2345)Online publication date: 7-Apr-2024
  • (2024)The Power of Opening Encounters in HRI: How Initial Robotic Behavior Shapes the Interaction that FollowsProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634996(203-212)Online publication date: 11-Mar-2024
  • (2024)What Is Your Other Hand Doing, Robot? A Model of Behavior for Shopkeeper Robot's Idle HandProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634986(552-560)Online publication date: 11-Mar-2024
  • Show More Cited By

Index Terms

  1. How to Open an Interaction Between Robot and Museum Visitor?: Strategies to Establish a Focused Encounter in HRI

      Recommendations

      Comments

      Please enable JavaScript to view thecomments powered by Disqus.

      Information & Contributors

      Information

      Published In

      cover image ACM Conferences
      HRI '17: Proceedings of the 2017 ACM/IEEE International Conference on Human-Robot Interaction
      March 2017
      510 pages
      ISBN:9781450343367
      DOI:10.1145/2909824
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

      Sponsors

      Publisher

      Association for Computing Machinery

      New York, NY, United States

      Publication History

      Published: 06 March 2017

      Permissions

      Request permissions for this article.

      Check for updates

      Author Tags

      1. interaction studies
      2. interactional design of HRI
      3. qualitative analysis

      Qualifiers

      • Research-article

      Funding Sources

      • CITEC (EXC 277) Bielefeld University
      • CorLab Bielefeld University
      • Volkswagen Foundation

      Conference

      HRI '17
      Sponsor:

      Acceptance Rates

      HRI '17 Paper Acceptance Rate 51 of 211 submissions, 24%;
      Overall Acceptance Rate 268 of 1,124 submissions, 24%

      Contributors

      Other Metrics

      Bibliometrics & Citations

      Bibliometrics

      Article Metrics

      • Downloads (Last 12 months)64
      • Downloads (Last 6 weeks)5
      Reflects downloads up to 24 Nov 2024

      Other Metrics

      Citations

      Cited By

      View all
      • (2024)Development of a Personal Guide Robot That Leads a Guest Hand-in-Hand While Keeping a DistanceSensors10.3390/s2407234524:7(2345)Online publication date: 7-Apr-2024
      • (2024)The Power of Opening Encounters in HRI: How Initial Robotic Behavior Shapes the Interaction that FollowsProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634996(203-212)Online publication date: 11-Mar-2024
      • (2024)What Is Your Other Hand Doing, Robot? A Model of Behavior for Shopkeeper Robot's Idle HandProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634986(552-560)Online publication date: 11-Mar-2024
      • (2024)Encountering Autonomous Robots on Public StreetsProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634936(561-571)Online publication date: 11-Mar-2024
      • (2024)Towards a more anthropomorphic interaction with robots in museum settings: An experimental studyRobotics and Autonomous Systems10.1016/j.robot.2023.104561171(104561)Online publication date: Jan-2024
      • (2024)AI in situated action: a scoping review of ethnomethodological and conversation analytic studiesAI & SOCIETY10.1007/s00146-024-01919-xOnline publication date: 4-Jun-2024
      • (2023)A Walk in the Park With Robodog: Navigating Around Pedestrians Using a Spot Robot as a “Guide Dog”Space and Culture10.1177/12063312231159215Online publication date: 6-Mar-2023
      • (2023)Robot Sound-In-InteractionCompanion of the 2023 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3568294.3579975(754-756)Online publication date: 13-Mar-2023
      • (2023) Defining Interaction as Coordination Benefits both HRI Research and Robot Development: Entering Service Interactions * 2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)10.1109/RO-MAN57019.2023.10309642(213-219)Online publication date: 28-Aug-2023
      • (2023)“Machine Down”: making sense of human–computer interaction—Garfinkel’s research on ELIZA and LYRIC from 1967 to 1969 and its contemporary relevanceAI & SOCIETY10.1007/s00146-023-01793-zOnline publication date: 21-Nov-2023
      • Show More Cited By

      View Options

      Login options

      View options

      PDF

      View or Download as a PDF file.

      PDF

      eReader

      View online with eReader.

      eReader

      Media

      Figures

      Other

      Tables

      Share

      Share

      Share this Publication link

      Share on social media