research-article

Impatience Induced by Waiting: An Effect Moderated by the Speed of Countdowns

Authors:

Moojan Ghafurian,

David ReitterAuthors Info & Claims

DIS '16: Proceedings of the 2016 ACM Conference on Designing Interactive Systems

Pages 556 - 564

https://doi.org/10.1145/2901790.2901830

Published: 04 June 2016 Publication History

Abstract

Countdowns and progress bars provide computer users with estimates of remaining wait times. These types of feedback are intended to manage their expectations and allow users to direct attention elsewhere. We suggest that they also moderate user's impatience, which affects decision-making in the subsequent task. In an experiment with 421 participants, impatience in a timing decision task was effectively and systematically manipulated through a countdown, as it affected timing and performance of the user's actions in the task. The effect persisted even after users gained task experience. More rapid countdowns reduced impatience. Post-hoc analysis also showed increased task satisfaction with rising countdown speed and suggested greater task satisfaction with a rapid countdown than with no waiting period at all.

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Cited By

Li SLin Z(2024)The impact of progress indicators and information density on users' temporal perception and user experience in mobile pedestrian navigation applicationsDisplays10.1016/j.displa.2023.10260382(102603)Online publication date: Apr-2024
https://doi.org/10.1016/j.displa.2023.102603
Matviienko AMüller FSchön DSeesemann PGünther SMühlhäuser M(2022)BikeAR: Understanding Cyclists’ Crossing Decision-Making at Uncontrolled Intersections using Augmented RealityProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517560(1-15)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517560
Ghafurian MReitter DRitter F(2020)Countdown Timer SpeedACM Transactions on Computer-Human Interaction10.1145/338096127:2(1-25)Online publication date: 11-Mar-2020
https://dl.acm.org/doi/10.1145/3380961
Show More Cited By

Index Terms

Impatience Induced by Waiting: An Effect Moderated by the Speed of Countdowns
1. Human-centered computing
  1. Human computer interaction (HCI)
2. Software and its engineering
  1. Software creation and management
    1. Designing software
      1. Software implementation planning
        Software design techniques
    2. Software development process management

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Published In

cover image ACM Conferences

DIS '16: Proceedings of the 2016 ACM Conference on Designing Interactive Systems

June 2016

1374 pages

ISBN:9781450340311

DOI:10.1145/2901790

General Chair:
Marcus Foth
Queensland University of Technology
,
Program Chairs:
Wendy Ju
Stanford University
,
Ronald Schroeter
Queensland University of Technology
,
Stephen Viller
University of Queensland

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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New York, NY, United States

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Published: 04 June 2016

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DIS '16

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DIS '16: Designing Interactive Systems Conference 2016

June 4 - 8, 2016

QLD, Brisbane, Australia

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DIS '16 Paper Acceptance Rate 107 of 418 submissions, 26%;

Overall Acceptance Rate 1,158 of 4,684 submissions, 25%

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Cited By

Li SLin Z(2024)The impact of progress indicators and information density on users' temporal perception and user experience in mobile pedestrian navigation applicationsDisplays10.1016/j.displa.2023.10260382(102603)Online publication date: Apr-2024
https://doi.org/10.1016/j.displa.2023.102603
Matviienko AMüller FSchön DSeesemann PGünther SMühlhäuser M(2022)BikeAR: Understanding Cyclists’ Crossing Decision-Making at Uncontrolled Intersections using Augmented RealityProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517560(1-15)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517560
Ghafurian MReitter DRitter F(2020)Countdown Timer SpeedACM Transactions on Computer-Human Interaction10.1145/338096127:2(1-25)Online publication date: 11-Mar-2020
https://dl.acm.org/doi/10.1145/3380961
Elias SGhafurian MSamuel S(2019)Effectiveness of Red-Light Running CountermeasuresProceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3342197.3344542(91-100)Online publication date: 21-Sep-2019
https://dl.acm.org/doi/10.1145/3342197.3344542
Zhou JZhang P(2019)Examining the Influence of Visual Stimuli and Personal Characteristics on Users’ Willingness-to-Wait Time and Waiting PatternsDesign, User Experience, and Usability. User Experience in Advanced Technological Environments10.1007/978-3-030-23541-3_9(105-117)Online publication date: 3-Jul-2019
https://doi.org/10.1007/978-3-030-23541-3_9
Amer TJohnson T(2017)Information Technology Progress IndicatorsResearch Paradigms and Contemporary Perspectives on Human-Technology Interaction10.4018/978-1-5225-1868-6.ch008(168-186)Online publication date: 2017
https://doi.org/10.4018/978-1-5225-1868-6.ch008

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