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View all- Ghondaghsaz NChokparova ZEngesser SUrbas L(2022)Managing the Tension between Trust and Confidentiality in Mobile Supply ChainsSustainability10.3390/su1404234714:4(2347)Online publication date: 18-Feb-2022
Towards a Framework of Process Owner Competencies and Tasks
Article No.: 35, Pages 1 - 7
Abstract
Process owners are vital to the establishment and functioning of process oriented organisations. However there is a paucity of understanding regarding the tasks process owners should undertake and what competencies they require. Sets of process owner competencies and process owner tasks emerged from interviews with executives from three financial services organisations in South Africa. The first set highlighted business process management, interpersonal, and holistic thinking competencies while from a tasks perspective process measuring, customer experience, staffing, and process improvement were highly ranked. Nonetheless process orientation was found to be more aspirational than applied which was ascribed in part to a lack of business process education.
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September 2016
422 pages
ISBN:9781450348058
DOI:10.1145/2987491
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Published: 26 September 2016
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SAICSIT '16
SAICSIT '16: Annual Conference of the South African Institute of Computer Scientists and Information Technologists
September 26 - 28, 2016
Johannesburg, South Africa
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Cited By
View all- Ghondaghsaz NChokparova ZEngesser SUrbas L(2022)Managing the Tension between Trust and Confidentiality in Mobile Supply ChainsSustainability10.3390/su1404234714:4(2347)Online publication date: 18-Feb-2022
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