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Understand the Design and Implementation of Civic Technologies in Public Organizations

Published: 27 February 2016 Publication History

Abstract

Designing and implementing civic technologies can be hard within public organizations such as government and nonprofit organizations. My dissertation research attempt to contribute towards understanding the socio-technical factors that influence the design and implementation of civic technologies using a practice lens. By studying three different cases of civic technologies design and implementation process (nonprofit social media use, civic hacking and data dive events), I aim to identify opportunity and challenges in designing and using civic technologies to support civic engagement.

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John M. Carroll and Mary Beth Rosson. 2013. Wild at Home: The Neighborhood as a Living Laboratory for HCI. ACM Transactions on Computer-Human Interaction (TOCHI) 20, 3: 16.
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Jonathan Grudin. Year. Why CSCW Applications Fail: Problems in the Design and Evaluation of Organizational Interfaces. In Proceedings of CSCW '88, 85-93.
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Youyang Hou and Cliff Lampe. 2015. Comparing Social Media Practices of Environmental NPOs in Facebook and Twitter. In Proceedings of the CSCW '15 Information Technology and City Life Workshop.
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Youyang Hou and Cliff Lampe. Year. Social Media Effectiveness for Public Engagement: Example of Small Nonprofits. In Proceedings of CHI' 15, 3107-3116.
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Matthias Korn and Amy Voida. Year. Creating Friction: Infrastructuring Civic Engagement in Everyday Life. In Proceedings of 5th Decennial Aarhus Conference: Critical Alternatives, 145-156.
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Dara O'neil. 2002. Assessing community informatics: a review of methodological approaches for evaluating community networks and community technology centers. Internet Research 12, 1: 76-102.
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Wanda J. Orlikowski. 2000. Using Technology and Constituting Structures: Practice Lens in for Studying Technology Organizations. Organization science 11, 4: 404-428.
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Amy Voida, Lynn Dombrowski, Gillian R. Hayes and Melissa Mazmanian. Year. Shared Values/ Conflicting Logics: Working Around E - Government Systems. In Proceedings of CHI '14, 3583-3592.
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Amy Voida, Ellie Harmon and Ban Al-Ani. Year. Homebrew Databases: Complexities of Everyday Information Management in Nonprofit Organizations. In Proceedings of CHI '11, 915-924.
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Cited By

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  • (2024)Unveiling barriers and enablers to meaningful digital participation: An empirical inquiry in a Swedish MunicipalityProceedings of the 25th Annual International Conference on Digital Government Research10.1145/3657054.3657264(686-694)Online publication date: 11-Jun-2024
  • (2024)Configurations of Digital Participatory BudgetingACM Transactions on Computer-Human Interaction10.1145/363514431:2(1-28)Online publication date: 5-Feb-2024
  • (2021)Networked Authoritarianism at the EdgeProceedings of the ACM on Human-Computer Interaction10.1145/34491245:CSCW1(1-25)Online publication date: 22-Apr-2021
  • Show More Cited By
  1. Understand the Design and Implementation of Civic Technologies in Public Organizations

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    Information & Contributors

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    Published In

    cover image ACM Conferences
    CSCW '16 Companion: Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion
    February 2016
    549 pages
    ISBN:9781450339506
    DOI:10.1145/2818052
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 27 February 2016

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    Author Tags

    1. Civic engagement
    2. Civic technologies
    3. Social media

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    CSCW '16
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    CSCW '16: Computer Supported Cooperative Work and Social Computing
    February 26 - March 2, 2016
    California, San Francisco, USA

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    Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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    CSCW '25

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    Cited By

    View all
    • (2024)Unveiling barriers and enablers to meaningful digital participation: An empirical inquiry in a Swedish MunicipalityProceedings of the 25th Annual International Conference on Digital Government Research10.1145/3657054.3657264(686-694)Online publication date: 11-Jun-2024
    • (2024)Configurations of Digital Participatory BudgetingACM Transactions on Computer-Human Interaction10.1145/363514431:2(1-28)Online publication date: 5-Feb-2024
    • (2021)Networked Authoritarianism at the EdgeProceedings of the ACM on Human-Computer Interaction10.1145/34491245:CSCW1(1-25)Online publication date: 22-Apr-2021
    • (2018)Between Grassroots and the HierarchyProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3174016(1-13)Online publication date: 21-Apr-2018
    • (2018)Civic Technology for Social InnovationComputer Supported Cooperative Work10.1007/s10606-018-9311-727:3-6(1215-1253)Online publication date: 1-Dec-2018
    • (2017)Sustainable HackingProceedings of the 8th International Conference on Communities and Technologies10.1145/3083671.3083706(125-134)Online publication date: 26-Jun-2017

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