abstract

Exploring the Use of Visual Annotations in a Remote Assistance Platform

Authors:

Joo Hwee LimAuthors Info & Claims

CHI EA '16: Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems

Pages 1295 - 1300

https://doi.org/10.1145/2851581.2892346

Published: 07 May 2016 Publication History

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Abstract

In this paper, we report on the evaluation of a remote assistance platform (RAP) that is designed to enable an expert to remotely assist a field operator. A user study with 16 participants was conducted to evaluate its usability with two assembly tasks that varied in their complexity. As part of the assessment, we compared the interaction behavior of our platform with a commercial instant messaging application, which lacked the ability to augment or view video imagery. The results identified differences in the completion times between the two conditions, as we examined the use of visual augmentation, including recommendations to improve the platform.

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Cited By

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Tanprasert TDai JMcGrenere J(2024)HelpCall: Designing Informal Technology Assistance for Older Adults via VideoconferencingProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642938(1-23)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642938
Druta RDruta CNegirla PSilea I(2021)A Review on Methods and Systems for Remote CollaborationApplied Sciences10.3390/app11211003511:21(10035)Online publication date: 26-Oct-2021
https://doi.org/10.3390/app112110035
Calandra DCannavo ALamberti F(2021)Evaluating an Augmented Reality-Based Partially Assisted Approach to Remote Assistance in Heterogeneous Robotic Applications2021 IEEE 7th International Conference on Virtual Reality (ICVR)10.1109/ICVR51878.2021.9483849(380-387)Online publication date: 20-May-2021
https://doi.org/10.1109/ICVR51878.2021.9483849
Show More Cited By

Index Terms

Exploring the Use of Visual Annotations in a Remote Assistance Platform
1. Information systems
  1. Information systems applications
    1. Multimedia information systems

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Information

Published In

CHI EA '16: Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems

May 2016

3954 pages

ISBN:9781450340823

DOI:10.1145/2851581

General Chairs:
Jofish Kaye
Yahoo
,
Allison Druin
University of Maryland / National Park Service
,
Program Chairs:
Cliff Lampe
University of Michigan
,
Dan Morris
Microsoft
,
Juan Pablo Hourcade
University of Iowa

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 May 2016

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CHI'16

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SIGCHI

CHI'16: CHI Conference on Human Factors in Computing Systems

May 7 - 12, 2016

California, San Jose, USA

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CHI EA '16 Paper Acceptance Rate 1,000 of 5,000 submissions, 20%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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CHI '25

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April 26 - May 1, 2025

Yokohama , Japan

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Cited By

View all

Tanprasert TDai JMcGrenere J(2024)HelpCall: Designing Informal Technology Assistance for Older Adults via VideoconferencingProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642938(1-23)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642938
Druta RDruta CNegirla PSilea I(2021)A Review on Methods and Systems for Remote CollaborationApplied Sciences10.3390/app11211003511:21(10035)Online publication date: 26-Oct-2021
https://doi.org/10.3390/app112110035
Calandra DCannavo ALamberti F(2021)Evaluating an Augmented Reality-Based Partially Assisted Approach to Remote Assistance in Heterogeneous Robotic Applications2021 IEEE 7th International Conference on Virtual Reality (ICVR)10.1109/ICVR51878.2021.9483849(380-387)Online publication date: 20-May-2021
https://doi.org/10.1109/ICVR51878.2021.9483849
Calandra DCannavò ALamberti F(2021)Improving AR-powered remote assistance: a new approach aimed to foster operator’s autonomy and optimize the use of skilled resourcesThe International Journal of Advanced Manufacturing Technology10.1007/s00170-021-06871-4114:9-10(3147-3164)Online publication date: 21-Apr-2021
https://doi.org/10.1007/s00170-021-06871-4
Cao DKim S(2020)Immediate Presence of Handwritten Annotation on Moving Picture in Real-Time Collaborative SystemIEEE Access10.1109/ACCESS.2020.30106398(133258-133268)Online publication date: 2020
https://doi.org/10.1109/ACCESS.2020.3010639
Rice MMa KTay HKaliappan JKoh WTan WNg J(2018)Evaluating an augmented remote assistance platform to support industrial applications2018 IEEE 4th World Forum on Internet of Things (WF-IoT)10.1109/WF-IoT.2018.8355133(592-597)Online publication date: Feb-2018
https://doi.org/10.1109/WF-IoT.2018.8355133
Koh WKaliappan JRice MMa KTay HTan W(2017)Preliminary investigation of augmented intelligence for remote assistance using a wearable displayTENCON 2017 - 2017 IEEE Region 10 Conference10.1109/TENCON.2017.8228206(2093-2098)Online publication date: Nov-2017
https://doi.org/10.1109/TENCON.2017.8228206

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