Nothing Special   »   [go: up one dir, main page]

skip to main content
research-article
Open access

A Pool of Representative Users for Accessibility Research: Seeing through the Eyes of the Users

Published: 13 January 2016 Publication History

Abstract

A critical element of accessibility research is the exploration and evaluation of ideas with representative users. However, it is often difficult to recruit such a range of users, particularly in a timely manner, nor is it easy for new researchers to understand how to recruit relevant populations or feel confident in communicating with older or “vulnerable” users. We report on the establishment of a large user pool created to facilitate accessibility research through recruiting sizeable numbers of older adults potentially interested in taking part in research studies about technology. We suggest points to guide new researchers and invite other experts to build on these. We also sketch some of the lessons learned from creating and maintaining this pool of individuals, including thoughts on issues for others wishing to set up similar pools.

References

[1]
A. Beach, R. Schulz, J. Downs, J. Matthews, B. Barron, and K. Seelman. 2009. Disability, age, and informational privacy attitudes in quality of life technology applications: Results from a National Web Survey. ACM Transactions on Accessible Computing 2, 1 Article 5 (May 2009), 21 pages.
[2]
A. S. Bhachu and V. L. Hanson. 2011. Older adults and digital interactive television: Use of a Wii controller. In EuroITV 2011.
[3]
J. P. Bigham and A. C. Cavender. 2009. Evaluating existing audio CAPTCHAs and an interface optimized for non-visual use. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI'09). ACM, New York, 1829--1838.
[4]
K. J. Butera. 2006. Manhunt: The challenge of enticing men to participate in a study on friendship. Qualitative Inquiry 12, 6, 1262--1282.
[5]
M. E. Cooley et al. 2003. Challenges of recruitment and retention in multi-site clinical research. Cancer Nursing 25, 5, 376--386.
[6]
M. Crabb and V. L. Hanson. 2014. Age, technology usage, and cognitive characteristics in relation to perceived disorientation and reported website ease of use. In Proceedings of the 16th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS'14). ACM, New York, 193--200.
[7]
S. J. Czaja, N. Charness, A. D. Fisk, C. Hertzog, S. N. Nair, and W. Rogers. 2006. Factors predicting the use of technology: Findings from the Center for Research and Education on Aging and Technology Enhancement (CREATE). Psychology of Aging 21, 2, 333--352.
[8]
M. Dee. 2014. Can care home buildings support health and wellbeing? How the built environment can support residents' wellbeing through better visiting times. Scottish Care Bulletin 54. Spring 2014, 26.
[9]
M. Dee and V. L. Hanson. 2012. Tales of technology. In Proceedings of the Digital Futures 2012, 3rd Annual Digital Economy All Hands Conference. Retrieved from http://www.dotrural.ac.uk/digitalfutures/sites/default/files/Tales%20MDVLHFinal.pdf.
[10]
M. Dee and V. L. Hanson. 2014. A large user pool for accessibility research with representative users. In Proceedings of the 16th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS'14). ACM, New York, 35--42.
[11]
L. A. Fenge. 2001. Empowerment and community care—projecting the “voice” of older people. Journal of Social Welfare and Family Law 23, 4 (2001), 427--440.
[12]
L. Ferres, G. Lindgaard, and L. Sumegi. 2010. Evaluating a tool for improving accessibility to charts and graphs. In Proceedings of the SIGACCESS Conference on Computers and Accessibility (ASSETS'10). ACM, New York, 83--90.
[13]
P. Forbes, L. Gibson, V. L. Hanson, P. Gregor, and A. G. Newell. 2009. Dundee User Centre: A space where older people and technology meet. In Proceedings of SIGACCESS Conference on Computers and Accessibility (ASSETS'09). ACM, New York, 231--232.
[14]
B. Godwin. 2014. Colour consultation with dementia home residents and staff. Quality in Ageing and Older Adults 15, 2, 102--119. Emerald Group Publishing Limited.
[15]
A. W. Gouldner. 1960. The norm of reciprocity. American Sociological Review 25, 161--178.
[16]
C. A. Greig, A. Young, D. A. Skelton, et al. 1994. Exercise studies with elderly volunteers. Age & Ageing 23, 185--189.
[17]
A. W. Guo, S. J. F. Edwards, and P. T. Blythe. 2010. The study of elderly drivers. Digital Futures 2010: Digital Economy All Hands Meeting. Nottingham, UK: University of Nottingham. https://www.horizon.ac.uk/images/stories/s19-Gao.pdf.
[18]
V. L. Hanson. 2010. Influencing technology adoption by older adults. Interacting with Computers 11, 502--509.
[19]
M. Heron, V. L. Hanson, and I. Ricketts. 2013a. Open Source accessibility: Advantages and limitations. Journal of Interaction Science 2013, 1:2.
[20]
M. Heron, V. L. Hanson, and I. Ricketts. 2013b. The ACCESS Framework: A technical framework for adaptive accessibility support. In Proceedings of the SIGCHI Symposium on Engineering Interactive Computing Systems (EICS'13). ACM, New York, 33--42.
[21]
Daryl H. Hepting. 2006. Ethics and usability testing in computer science education. Inroads. The SIGCSE Bulletin 38, 2, 76--80.
[22]
INVOLVE. 1996. National Institute for Health Research. {ONLINE} Available at: http://www.invo.org.uk/. {Accessed 2 January 16}
[23]
J. Lazar, J. H. Feng, and H. Hochheiser. 2010. Research Methods in Human-Computer Interaction. Wiley, Sussex. Chapters 14 and 15, pp. 367--416.
[24]
S. Lindely, R. Harper, and A. Sellen. 2008. Designing for elders: Exploring the complexity of relationships in later life. In Proceedings of the British HCI Group Annual Conference on People and Computers: Culture, Creativity, Interaction, Volume 1, 77--86. British Computer Society Swinton, UK.
[25]
L. McIntyre and V. L. Hanson. 2013. BESiDE -- The built environment for social inclusion through the digital economy. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems Extended Abstracts (CHI'13). ACM, New York, 289--294. http://doi.acm.org/10.1145/2468356.2468408
[26]
R. Medellin-Gasque, C. Reed, and V. Hanson. 2013. A protocol for software-supported interaction with broadcast debates. Digital Economy DE2013: Open Digital - The Fourth Annual Digital Economy All Hands Meeting (DE2013). Media City UK, Salford, UK.
[27]
J. Meurer, M. Stein, D. Randall, M. Rohde, and V. Wulf. 2014. Social dependency and mobile autonomy: Supporting older adults' mobility with ridesharing ICT. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI'14). ACM, New York, 1923--1932.
[28]
C. Milligan, S. Payne, A. Bingley, and Z. Cockshott. 2013. Place and wellbeing: Shedding light on activity interventions for older men. Ageing and Society / First View Article 1--26. Cambridge University Press 2013.
[29]
K. Montague, V. L. Hanson, and A. Cobley. 2012. Designing for individuals: Usable touch-screen interaction through shared user models. In Proceedings of the SIGACCESS Conference on Computers and Accessibility (ASSETS'12). ACM, New York, 151--158.
[30]
K. Morrison, V. L. Hanson, and A. Szymkowiak. 2011. A questionnaire to gauge older adults' interest in using mobile phones as memory aids. Digital Engagement. The 2nd All Hands Meeting of the Digital Economy, 2011. (Newcastle University, November 15--17, 2011). http://de2011.computing.dundee.ac.uk/wp-content/uploads/2011/11/A-questionnaire-to-gauge-older-adults%C3%A2%E2%82%AC%E2%84%A2-interest-in-using-mobile-phones-as-memory-aids.pdf.
[31]
S. Nevay and C. Lim. 2015. In press. Co-designing appealing wearables with care home residents. In Proceedings of 11th European Academy of Design (EAD) Conference.
[32]
T. Nind, V. Hanson, S. McKenna, et al. 2012. Health website quality: Towards automated analysis. In Proceedings of the Digital Futures 2012, 3rd Annual Digital Economy All Hands Conference. Retrieved from http://www.de2012.org/sites/default/files/digitalfutures2012papers/Papers/Session4BDataMiningMachineLearning/Nind_etal_HealthWebsiteQuality.pdf.
[33]
C. Norval, J. Arnott, and V. L. Hanson. 2014. What's on your mind? Investigating recommendations for inclusive social networking and older adults. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM, New York, 3923--3932.
[34]
M. X. Patel, V. Doku, and L. Tennakoon. 2003. Challenges in recruitment of research participants. Advances in Psychiatric Treatment 9, 229--238.
[35]
H. Petrie, F. Hamilton, N. King, and P. Pavan. 2006. Remote usability evaluations with disabled people. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI'06). ACM, New York, 1133--1141.
[36]
Pew Research Center. 2014. Older adults and technology use: Adoption is increasing but many elders remain isolated from digital life. Retrieved from http://www.pewinternet.org/2014/04/03/older-adults-and-technology-use/.
[37]
C. Phillipson. 1998. Reconstructing Old Age. Sage, London.
[38]
C. Phillipson and A. Walker. 1986. Social Policy and Ageing. Gower, London.
[39]
Research Ethics Guidebook. 2015. A Resource for Social Scientists. ESRC. {ONLINE} Available at: http://www.ethicsguidebook.ac.uk/. {Accessed 2 January 16}.
[40]
Scottish Government. 2012. Scottish Index of Multiple Deprivation. Retrieved from http://simd.scotland.gov.uk/publication-2012/introduction-to-simd-2012/overview-of-the-simd/what-is-the-simd/.
[41]
A. Sears and V. L. Hanson. 2011. Representing users in accessibility research. In Proceedings of the 2011 Conference on Human Factors in Computing Systems. ACM, New York, 2235--2238. Reprinted in ACM Transactions on Accessible Computing 4, 2, Article 7 (March 2012).
[42]
A. Sears, C.-M. Karat, K. Oseitutu, A. Karimullah, and J. Feng. 2001. Productivity, satisfaction, and interaction strategies of individuals with spinal cord injuries and traditional users interacting with speech recognition software. Universal Access in the Information Society 1, 4--15.
[43]
Social Inclusion through the Digital Economy (SiDE). 2010. Retrieve from www.side.ac.uk.
[44]
C. D. Stewart, V. L. Hanson, and T. J. Nind. 2013. Assisting older adults in assessing the reliability of health-related websites. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems Extended Abstracts (CHI'13). ACM, New York, 2611--2616.
[45]
T. Stuardi, H. Cox, and D. J. Torgerson. 2011. Database recruitment: A solution to poor recruitment in randomized trials? Family Practice 28, 329--333.
[46]
S. Trewin, B. E. John, J. T. Richards, V. L. Hanson, D. Sloan, R. K. E. Bellamy, J. C. Thomas, and C. Swart. 2012. Age-specific predictive models of human performance. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems Extended Abstracts (CHI'12). ACM, New York, 2267--2272.
[47]
J. Vargheese, S. Sripada, J. Mastoff, N. Oren, P. Schofield, and V. L. Hanson. 2013. Persuasive dialogue in telecare: Promoting and encouraging social interaction for older adults. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems Extended Abstracts (CHI'13). ACM, New York, 877--882.
[48]
R. Yin. 2011. Qualitative Research from Start to Finish. New York/London: Guildford Press.

Cited By

View all
  • (2023)Communication Challenges in Social Board GamesSimulation & Gaming10.1177/1046878123118390854:5(489-507)Online publication date: 12-Jun-2023
  • (2021)Working towards inclusion: Creating technology for and with people living with mild cognitive impairment or dementia who are employedDementia10.1177/1471301221105188521:2(556-578)Online publication date: 8-Nov-2021
  • (2021)Investigating Best Practices for Remote Summative Usability Testing with People with Mild to Moderate DementiaACM Transactions on Accessible Computing10.1145/346094214:3(1-26)Online publication date: 21-Jul-2021
  • Show More Cited By

Recommendations

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Transactions on Accessible Computing
ACM Transactions on Accessible Computing  Volume 8, Issue 1
Special Issue (Part 1) of Papers from ASSETS 2014
January 2016
82 pages
ISSN:1936-7228
EISSN:1936-7236
DOI:10.1145/2878808
Issue’s Table of Contents
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 13 January 2016
Accepted: 01 November 2015
Revised: 01 October 2015
Received: 01 March 2015
Published in TACCESS Volume 8, Issue 1

Permissions

Request permissions for this article.

Check for updates

Author Tags

  1. Research participation
  2. user studies

Qualifiers

  • Research-article
  • Research
  • Refereed

Funding Sources

  • RCUK EP/G066091/1 “RCUK Hub: Inclusion in the Digital Economy.”

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)170
  • Downloads (Last 6 weeks)28
Reflects downloads up to 09 Feb 2025

Other Metrics

Citations

Cited By

View all
  • (2023)Communication Challenges in Social Board GamesSimulation & Gaming10.1177/1046878123118390854:5(489-507)Online publication date: 12-Jun-2023
  • (2021)Working towards inclusion: Creating technology for and with people living with mild cognitive impairment or dementia who are employedDementia10.1177/1471301221105188521:2(556-578)Online publication date: 8-Nov-2021
  • (2021)Investigating Best Practices for Remote Summative Usability Testing with People with Mild to Moderate DementiaACM Transactions on Accessible Computing10.1145/346094214:3(1-26)Online publication date: 21-Jul-2021
  • (2021)Wearable Interactions for Users with Motor Impairments: Systematic Review, Inventory, and Research ImplicationsProceedings of the 23rd International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3441852.3471212(1-15)Online publication date: 17-Oct-2021
  • (2021)A human-centered artificial intelligence approach for privacy protection of elderly App users in smart citiesNeurocomputing10.1016/j.neucom.2020.06.149444(189-202)Online publication date: Jul-2021
  • (2020)Blind Leading the SightedACM Transactions on Accessible Computing10.1145/336842612:4(1-35)Online publication date: 16-Jan-2020
  • (2020)"All in the Same Boat": Tradeoffs of Voice Assistant Ownership for Mixed-Visual-Ability FamiliesProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376225(1-14)Online publication date: 21-Apr-2020
  • (2020)Student Engagement in Sensitive Design ContextsProceedings of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3313831.3376161(1-13)Online publication date: 21-Apr-2020
  • (2018)Simulation of Motor Impairment in Head-Controlled Pointer Fitts' Law TaskProceedings of the 20th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3234695.3241034(376-378)Online publication date: 8-Oct-2018
  • (2018)Volunteer-Based Online Studies With Older Adults and People with DisabilitiesProceedings of the 20th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3234695.3236360(229-241)Online publication date: 8-Oct-2018
  • Show More Cited By

View Options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Login options

Full Access

Figures

Tables

Media

Share

Share

Share this Publication link

Share on social media