research-article

Socio-technical gaps in online collaborative consumption (OCC): an example of the etsy community

Authors:

José Abdelnour-Nocera,

Bonnie NardiAuthors Info & Claims

SIGDOC '15: Proceedings of the 33rd Annual International Conference on the Design of Communication

Article No.: 35, Pages 1 - 9

https://doi.org/10.1145/2775441.2775458

Published: 16 July 2015 Publication History

Abstract

This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC) in order to improve its user experience, and interaction design requirements. A new combined methodological framework, "predictive ethnography", is proposed to evaluate OCC. Due to its features as a community where OCC takes place, Etsy is the focus of this study. The results from this study, suggest that the sociability issues have more significance in this community compared to the usability problems. The most significant socio-technical gaps concerned Trust creation features such as customers' reviews and rating systems, Relevant rules of behaviour, Clear displayed policies, and Social presence tools.

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Cited By

Razaq LKolko BHsieh G(2022)Making crafting visible while rendering labor invisible on the Etsy platformProceedings of the 2022 ACM Designing Interactive Systems Conference10.1145/3532106.3533573(424-438)Online publication date: 13-Jun-2022
https://dl.acm.org/doi/10.1145/3532106.3533573
Sherrill J(2022)Mapping Storytelling on Etsy.com as Hyper-differentiation Strategy, and Considerations of ScopeProceedings of the 40th ACM International Conference on Design of Communication10.1145/3513130.3558979(63-68)Online publication date: 6-Oct-2022
https://dl.acm.org/doi/10.1145/3513130.3558979
Wang QCamacho IJing SGoel A(2022)Understanding the Design Space of AI-Mediated Social Interaction in Online Learning: Challenges and OpportunitiesProceedings of the ACM on Human-Computer Interaction10.1145/35129776:CSCW1(1-26)Online publication date: 7-Apr-2022
https://dl.acm.org/doi/10.1145/3512977
Show More Cited By

Index Terms

Socio-technical gaps in online collaborative consumption (OCC): an example of the etsy community
1. Human-centered computing
  1. Human computer interaction (HCI)

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Published In

cover image ACM Conferences

SIGDOC '15: Proceedings of the 33rd Annual International Conference on the Design of Communication

July 2015

239 pages

ISBN:9781450336482

DOI:10.1145/2775441

Conference Chairs:
Kathie Gossett
Iowa State University
,
Angie Mallory
Iowa State University
,
Program Chair:
Dawn M. Armfield
Frostburg State University

Copyright © 2015 ACM.

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Arizona State University: Arizona State University
North Dakota State University: North Dakota State University
University of Limerick: University of Limerick
Chongqing Acad. Sci. Technol.: Chongqing Academy of Science and Technology
Microsoft Research: Microsoft Research
XA: Experience Architecture Program, Michigan State University
Iowa State University: Iowa State University
SIGDOC: ACM Special Interest Group for Design of Communications
University of Central Florida: University of Central Florida

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Published: 16 July 2015

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XA
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SIGDOC '15: The 33rd ACM International Conference on the Design of Communication

July 16 - 17, 2015

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SIGDOC '15 Paper Acceptance Rate 49 of 82 submissions, 60%;

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Cited By

Razaq LKolko BHsieh G(2022)Making crafting visible while rendering labor invisible on the Etsy platformProceedings of the 2022 ACM Designing Interactive Systems Conference10.1145/3532106.3533573(424-438)Online publication date: 13-Jun-2022
https://dl.acm.org/doi/10.1145/3532106.3533573
Sherrill J(2022)Mapping Storytelling on Etsy.com as Hyper-differentiation Strategy, and Considerations of ScopeProceedings of the 40th ACM International Conference on Design of Communication10.1145/3513130.3558979(63-68)Online publication date: 6-Oct-2022
https://dl.acm.org/doi/10.1145/3513130.3558979
Wang QCamacho IJing SGoel A(2022)Understanding the Design Space of AI-Mediated Social Interaction in Online Learning: Challenges and OpportunitiesProceedings of the ACM on Human-Computer Interaction10.1145/35129776:CSCW1(1-26)Online publication date: 7-Apr-2022
https://dl.acm.org/doi/10.1145/3512977
Bødker SKorsgaard HLyle P(2021)What’s in a Pattern: A Vocabulary to Articulate Group Routines and PracticesProceedings of the 10th International Conference on Communities & Technologies - Wicked Problems in the Age of Tech10.1145/3461564.3461570(179-190)Online publication date: 20-Jun-2021
https://dl.acm.org/doi/10.1145/3461564.3461570
AlArfaj ASolaiman E(2021)Consumer Needs and Design Practices for Trusted Social Commerce PlatformsHuman-Computer Interaction – INTERACT 202110.1007/978-3-030-85613-7_15(205-226)Online publication date: 26-Aug-2021
https://doi.org/10.1007/978-3-030-85613-7_15
Schlagwein DSchoder DSpindeldreher K(2020)Consolidated, systemic conceptualization, and definition of the “sharing economy”Journal of the Association for Information Science and Technology10.1002/asi.2430071:7(817-838)Online publication date: 8-Jun-2020
https://dl.acm.org/doi/10.1002/asi.24300
AlArfaj ASolaiman ETellioglu HTeli MNathan L(2019)Investigating Commercial Capabilities and Trust in Social Media Applications for EntrepreneursProceedings of the 9th International Conference on Communities & Technologies - Transforming Communities10.1145/3328320.3328390(65-75)Online publication date: 3-Jun-2019
https://dl.acm.org/doi/10.1145/3328320.3328390
AlArfaj ASolaiman EMarshall L(2019)“Why Would You Buy from a Stranger?” Understanding Saudi Citizens’ Motivations and Challenges in Social CommerceHuman-Computer Interaction – INTERACT 201910.1007/978-3-030-29384-0_43(711-732)Online publication date: 2-Sep-2019
https://dl.acm.org/doi/10.1007/978-3-030-29384-0_43

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