research-article

Trust in e-participation: literature review and emerging research needs

Authors:

Sabrina Scherer,

Maria A. WimmerAuthors Info & Claims

ICEGOV '14: Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance

Pages 61 - 70

https://doi.org/10.1145/2691195.2691237

Published: 27 October 2014 Publication History

Abstract

Trust plays a significant role along the life-cycle of (electronic) participation initiatives. Based on causal roles that trust may have according to Rousseau et al. [31, p. 396] - (1) trust as condition for participation, (2) trust during participation, and (3) trust as outcome of participation - it is imperative to analyse these influential roles in order to take measures that contribute to higher trust and to reduce distrust in, and as an outcome of participation. In this regard, a literature study is performed analysing research on trust in e-government, online commerce and e-participation. Literature research unveils that analyses of trust in e-participation and their results are diverse, and a number of aspects are not studied so far (in particular ICT as a means for communication and as a tool in e-participation). This paper therefore identifies research needs along a trust model for e-participation. The aspect of guidelines for developing trustworthy e-participation tools is particularly examined by outlining various research steps. Online participatory budgeting serves as example for analysing trust, as such initiatives integrate different aspects of e-participation in the support tools.

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ICEGOV '14: Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance

October 2014

563 pages

ISBN:9781605586113

DOI:10.1145/2691195

Program Chairs:
Elsa Estevez
United Nations University
,
Marijn Janssen
Delft University of Technology
,
Luís Soares Barbosa
University of Minho

Copyright © 2014 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Macao Foundation, Macao SAR Govt: Macao Foundation, Macao SAR Government
Municipio de Guimarães: Municipio de Guimarães

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Association for Computing Machinery

New York, NY, United States

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Published: 27 October 2014

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Research focus KoMePol funded by the research initiative of Rhineland-Palatinate, Germany

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ICEGOV2014

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Macao Foundation, Macao SAR Govt
Municipio de Guimarães

ICEGOV2014: 8th International Conference on Theory and Practice of Electronic Governance

October 27 - 30, 2014

Guimaraes, Portugal

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ICEGOV '14 Paper Acceptance Rate 30 of 73 submissions, 41%;

Overall Acceptance Rate 350 of 865 submissions, 40%

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https://doi.org/10.2478/cejpp-2024-0004
Yang ZFeng J(2023)Explainable multi-task convolutional neural network framework for electronic petition tag recommendationElectronic Commerce Research and Applications10.1016/j.elerap.2023.10126359:COnline publication date: 15-Jun-2023
https://dl.acm.org/doi/10.1016/j.elerap.2023.101263
Cazacu SHansen NSchouten B(2020)Empowerment Approaches in Digital CivicsProceedings of the 32nd Australian Conference on Human-Computer Interaction10.1145/3441000.3441069(692-699)Online publication date: 2-Dec-2020
https://dl.acm.org/doi/10.1145/3441000.3441069
Santamaria-Philco ACanos Cerda JPenades Gramaje M(2019)Advances in e-Participation: A perspective of Last YearsIEEE Access10.1109/ACCESS.2019.29488107(155894-155916)Online publication date: 2019
https://doi.org/10.1109/ACCESS.2019.2948810
Kabanov YVidiasova L(2019)C2G Online Trust, Perceived Government Responsiveness and User ExperienceElectronic Government10.1007/978-3-030-27325-5_5(57-68)Online publication date: 2-Sep-2019
https://dl.acm.org/doi/10.1007/978-3-030-27325-5_5
Kabanov YChugunov ANizomutdinov B(2019)E-Government Research Domain: Comparing the International and Russian Research AgendaElectronic Government10.1007/978-3-030-27325-5_2(18-30)Online publication date: 2-Sep-2019
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Aichholzer GRose G(2019)Experience with Digital Tools in Different Types of e-ParticipationEuropean E-Democracy in Practice10.1007/978-3-030-27184-8_4(93-140)Online publication date: 7-Nov-2019
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Santamaría-Philco AWimmer MJanssen MChun SWeerakkody V(2018)Trust in e-participationProceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age10.1145/3209281.3209286(1-10)Online publication date: 30-May-2018
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Hartmann SRodríguez Bolívar MAlcaide Muñoz L(2018)Citizen Relationship Management for Civic Participation: How Smart Cities use 311 to Involve CitizensE-Participation in Smart Cities: Technologies and Models of Governance for Citizen Engagement10.1007/978-3-319-89474-4_4(59-77)Online publication date: 2-Aug-2018
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