research-article

Investigating the impact of supply chain management practices on delivery dependability

Authors:

Catherine Marinagi,

Panagiotis TrivellasAuthors Info & Claims

PCI '14: Proceedings of the 18th Panhellenic Conference on Informatics

Pages 1 - 2

https://doi.org/10.1145/2645791.2645852

Published: 02 October 2014 Publication History

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Abstract

This paper explores the impact of Supply Chain Management (SCM) practices on delivery dependability. Our research considers five dimensions of SCM practices, namely strategic supplier partnership, customer relationship, information sharing, information quality and internal lean practices. By reviewing strategic performance theory, we examine the impact of SCM practices on delivery dependability, the extent to which an organization is capable of providing on time, the ordered type and volume of product in conformance with customer specifications. We also examine the role of SCM information systems on the application of SCM practices across supply chain partners. The empirical findings from a survey of 47 manufacturing firms in Greece confirmed the crucial role of all SCM practices and especially information sharing on the establishment of a sustainable competitive advantage boosting supply chain performance outcomes. Managerial implications are discussed.

References

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Li, S., Subba Rao, S., Ragu-Nathan, T.S., and Ragu-Nathan, B. 2005. Development and validation of a measurement instrument for studying supply chain management practices. Journal of Operations Management. 23, 6, 618--641. DOI= http://dx.doi.org/10.1016/j.jom.2005.01.002

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Li, S., Ragu-Nathan, B., Ragu-Nathan, T., and Subba Rao, S. 2006. The impact of supply chain management practices on competitive advantage and organizational performance. Omega. 34, 2, 107--124. DOI= http://dx.doi.org10.1016/j.omega.2004.08.002

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Marinagi, C.C., and Akrivos, C.K. 2011. Strategic Alignment of ERP, CRM and e-business: A value creation. In Advances on Information Processing and Management (AIPM), 1, 347--350.

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Olson, L.D. 2012. Supply Chain Information Technology. In: S. Nahmias Ed. The Supply and Operations Management Collection. New York: Business Expert Press.

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Shaik, M.N., and Abdul-Kader W. 2013. Interorganizational Information Systems Adoption in Supply Chains: A Context Specific Framework. International Journal of Information Systems and Supply Chain Management/ 6,1, 24--40. DOI= http://dx.doi.org10.4018/jisscm.2013010102

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Cited By

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Reklitis PSakas DTrivellas PTsoulfas G(2021)Performance Implications of Aligning Supply Chain Practices with Competitive Advantage: Empirical Evidence from the Agri-Food SectorSustainability10.3390/su1316873413:16(8734)Online publication date: 5-Aug-2021
https://doi.org/10.3390/su13168734
TS DV R(2020)An integrated ANP–QFD approach for prioritization of customer and design requirements for digitalization in an electronic supply chainBenchmarking: An International Journal10.1108/BIJ-06-2020-029828:4(1213-1246)Online publication date: 1-Dec-2020
https://doi.org/10.1108/BIJ-06-2020-0298

Index Terms

Investigating the impact of supply chain management practices on delivery dependability
1. Applied computing
  1. Enterprise computing
    1. Business process management

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Information & Contributors

Information

Published In

PCI '14: Proceedings of the 18th Panhellenic Conference on Informatics

October 2014

355 pages

ISBN:9781450328975

DOI:10.1145/2645791

General Chairs:
Katsikas Sokratis
Department of Digital Systems, University of Piraeus
,
Hatzopoulos Michael
Department of Informatics and Telecommunications, National and Kapodistrian University of Athens
,
Apostolopoulos Theodoros
Department of Informatics, Athens University of Economics and Business
,
Anagnostopoulos Dimosthenis
Department of Informatics & Telematics, Harokopio University of Athens
,
Program Chairs:
Carayiannis Elias
Department of Systems & Technology Management, School of Business, George Washington University
,
Varvarigou Theodora
School of Electrical and Computer Engineering, National Technical University of Athens
,
Nikolaidou Mara
Department of Informatics & Telematics, Harokopio University of Athens

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

In-Cooperation

Greek Com Soc: Greek Computer Society
Univ. of Piraeus: University of Piraeus
National and Kapodistrian University of Athens: National and Kapodistrian University of Athens
Athens U of Econ & Business: Athens University of Economics and Business

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Association for Computing Machinery

New York, NY, United States

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Published: 02 October 2014

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PCI '14

PCI '14: 18th Panhellenic Conference on Informatics

October 2 - 4, 2014

Athens, Greece

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PCI '14 Paper Acceptance Rate 51 of 102 submissions, 50%;

Overall Acceptance Rate 190 of 390 submissions, 49%

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Reklitis PSakas DTrivellas PTsoulfas G(2021)Performance Implications of Aligning Supply Chain Practices with Competitive Advantage: Empirical Evidence from the Agri-Food SectorSustainability10.3390/su1316873413:16(8734)Online publication date: 5-Aug-2021
https://doi.org/10.3390/su13168734
TS DV R(2020)An integrated ANP–QFD approach for prioritization of customer and design requirements for digitalization in an electronic supply chainBenchmarking: An International Journal10.1108/BIJ-06-2020-029828:4(1213-1246)Online publication date: 1-Dec-2020
https://doi.org/10.1108/BIJ-06-2020-0298

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Supply chain practice and information sharing

Supply Chain Management Practices and Firm Performance: An Empirical Study of the Electronics Industry in Malaysia

Relational Antecedents of Information Flow Integration for Supply Chain Coordination

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