research-article

Shared values/conflicting logics: working around e-government systems

Authors:

Lynn Dombrowski,

Gillian R. Hayes,

Melissa MazmanianAuthors Info & Claims

CHI '14: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 3583 - 3592

https://doi.org/10.1145/2556288.2556971

Published: 26 April 2014 Publication History

Abstract

In this paper, we describe results from fieldwork conducted at a social services site where the workers evaluate citizens' applications for food and medical assistance submitted via an e-government system. These results suggest value tensions that result - not from different stakeholders with different values - but from differences among how stakeholders enact the same shared value in practice. In the remainder of this paper, we unpack the distinct and conflicting interpretations or logics of three shared values - efficiency, access, and education. In particular, we analyze what happens when social services workers have ideas about what it means to expand access, increase efficiency, and educate the public that conflict with the logics embedded in the e-government system. By distinguishing between overarching values and specific logics, we provide an analytic framework for exploring value tensions as values are enacted in practice.

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Cited By

Alvarado Garcia AWong-Villacres MHernández BLe Dantec C(2024)Bitacora: A Toolkit for Supporting NonProfits to Critically Reflect on Social Media Data UseProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642673(1-29)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642673
Watson CCrivellaro CParnaby AKharrufa A(2024)Hostile Systems: A Taxonomy of Harms Articulated by Citizens Living with Socio-Economic DeprivationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642562(1-17)Online publication date: 11-May-2024
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Saxena DGuha S(2023)Algorithmic Harms in Child Welfare: Uncertainties in Practice, Organization, and Street-level Decision-MakingACM Journal on Responsible Computing10.1145/3616473Online publication date: 1-Sep-2023
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Index Terms

Shared values/conflicting logics: working around e-government systems
1. Human-centered computing
  1. Collaborative and social computing

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cover image ACM Conferences

CHI '14: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2014

4206 pages

ISBN:9781450324731

DOI:10.1145/2556288

General Chairs:
Matt Jones
Swansea University, Wales, UK
,
Philippe Palanque
Université Paul Sabatier, France
,
Program Chairs:
Albrecht Schmidt
University of Stuttgart, Germany
,
Tovi Grossman
Autodesk Research, Canada

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Published: 26 April 2014

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April 26 - May 1, 2014

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Cited By

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https://dl.acm.org/doi/10.1145/3613904.3642673
Watson CCrivellaro CParnaby AKharrufa A(2024)Hostile Systems: A Taxonomy of Harms Articulated by Citizens Living with Socio-Economic DeprivationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642562(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642562
Saxena DGuha S(2023)Algorithmic Harms in Child Welfare: Uncertainties in Practice, Organization, and Street-level Decision-MakingACM Journal on Responsible Computing10.1145/3616473Online publication date: 1-Sep-2023
https://dl.acm.org/doi/10.1145/3616473
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