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Cricking: customer-product interaction in retail using pervasive technologies

Published: 08 September 2013 Publication History

Abstract

The popularization of eCommerce has led to effective customer shopping experiences. Pervasive computing could bring the benefits of eCommerce to brick and mortar stores, merging both online and physical worlds into a unique system. We define crick as the extension of the (c)lick and b(rick) concept, by means of pervasive technologies. In this paper, we summarize our work-in-progress research on using pervasive Radio Frequency Identification (RFID) to sense human-product interaction. These cricks can be performed through diverse interfaces in the retail domain, and automatically receive feedback in different manners. We believe that integrating RFID and other pervasive technologies in retail stores is the next step to obtain comprehensive customer's user models and preferences. Retail management improvement, or personal and collaborative recommendations, are envisioned to be successful applications of cricking.

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Cited By

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  • (2017)Using Augmented Reality and Internet of Things to improve accessibility of people with motor disabilities in the context of Smart CitiesFuture Generation Computer Systems10.1016/j.future.2016.11.03076:C(248-261)Online publication date: 1-Nov-2017
  • (2015)Measuring user-object interactions in IoT spaces2015 IEEE International Conference on RFID Technology and Applications (RFID-TA)10.1109/RFID-TA.2015.7379797(52-58)Online publication date: Sep-2015
  • (2015)Using RFID to Detect Interactions in Ambient Assisted Living EnvironmentsIEEE Intelligent Systems10.1109/MIS.2015.4330:4(16-22)Online publication date: Jul-2015
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    cover image ACM Conferences
    UbiComp '13 Adjunct: Proceedings of the 2013 ACM conference on Pervasive and ubiquitous computing adjunct publication
    September 2013
    1608 pages
    ISBN:9781450322157
    DOI:10.1145/2494091
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 08 September 2013

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    Author Tags

    1. cricking
    2. human-product interaction
    3. location
    4. rfid
    5. user modeling

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    UbiComp '13 Adjunct Paper Acceptance Rate 254 of 399 submissions, 64%;
    Overall Acceptance Rate 764 of 2,912 submissions, 26%

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    Cited By

    View all
    • (2017)Using Augmented Reality and Internet of Things to improve accessibility of people with motor disabilities in the context of Smart CitiesFuture Generation Computer Systems10.1016/j.future.2016.11.03076:C(248-261)Online publication date: 1-Nov-2017
    • (2015)Measuring user-object interactions in IoT spaces2015 IEEE International Conference on RFID Technology and Applications (RFID-TA)10.1109/RFID-TA.2015.7379797(52-58)Online publication date: Sep-2015
    • (2015)Using RFID to Detect Interactions in Ambient Assisted Living EnvironmentsIEEE Intelligent Systems10.1109/MIS.2015.4330:4(16-22)Online publication date: Jul-2015
    • (2015)Bringing online shopping experience to offline retail through augmented reality and RFID2015 5th International Conference on the Internet of Things (IOT)10.1109/IOT.2015.7356547(45-51)Online publication date: Oct-2015
    • (2015)Neue Technologien im stationären Einzelhandel: Mobile Apps oder stationäre Geräte?Digitalisierung im Vertrieb10.1007/978-3-658-05054-2_26(609-631)Online publication date: 28-Nov-2015
    • (2015)Bridging Offline and Online World Through Augmentable Smart Glass InterfacesProceedings of the Second International Conference on Augmented and Virtual Reality - Volume 925410.1007/978-3-319-22888-4_31(420-431)Online publication date: 31-Aug-2015
    • (2014)CrickingProceedings of the 2014 ACM International Joint Conference on Pervasive and Ubiquitous Computing: Adjunct Publication10.1145/2638728.2638792(151-154)Online publication date: 13-Sep-2014
    • (2014)"what do you think of the return of dungarees?"CHI '14 Extended Abstracts on Human Factors in Computing Systems10.1145/2559206.2581299(1927-1932)Online publication date: 26-Apr-2014

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