Towards the counter free store: requirements for mobile sales assistants
Authors: 
Thomas Meneweger, David Wilfinger, Ilhan Aslan, Doris Zachhuber, Manfred TscheligiAuthors Info & Claims
Pages 999 - 1006
Abstract
Ubiquitous assistants in retail environments can be useful not only for customers but also for salespersons by supporting their work. Providing product and customer information anywhere in the store, is the first step on realizing the vision of the counter free store. To ensure both, usefulness and acceptance of ubiquitous sales assistants, this paper describes in a first step user requirements towards mobile assistants generated in two focus groups with customers and salespersons. We present the identified requirements (e.g., aspects of sales processes, spatial situations, tool mediated cooperation, and information transparency) and discuss how ubiquitous technology should support the high situatedness of the sales situation.
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Index Terms
- Towards the counter free store: requirements for mobile sales assistants
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Information
Published In
September 2013
1608 pages
ISBN:9781450322157
DOI:10.1145/2494091
- General Chairs:
- Friedemann Mattern,
- Silvia Santini,
- Program Chairs:
- John F. Canny,
- Marc Langheinrich,
- Jun Rekimoto
Copyright © 2013 ACM.
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- SIGMOBILE: ACM Special Interest Group on Mobility of Systems, Users, Data and Computing
- University of Florida: University of Florida
- SIGCHI: ACM Special Interest Group on Computer-Human Interaction
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Association for Computing Machinery
New York, NY, United States
Publication History
Published: 08 September 2013
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UbiComp '13: The 2013 ACM International Joint Conference on Pervasive and Ubiquitous Computing
September 8 - 12, 2013
Zurich, Switzerland
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UbiComp '13 Adjunct Paper Acceptance Rate 254 of 399 submissions, 64%;
Overall Acceptance Rate 764 of 2,912 submissions, 26%
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