article

Free access

Integrated software usage in the professional work environment: evidence from questionnaires and interviews

Authors:

J. Nielsen,

R. L. Mack,

K. H. Bergendorff,

N. L. GrischkowskyAuthors Info & Claims

ACM SIGCHI Bulletin, Volume 17, Issue 4

Pages 162 - 167

https://doi.org/10.1145/22339.22366

Published: 01 April 1986 Publication History

PDF eReader

Abstract

In a field study of use of integrated business software by business professionals, we found several characteristics of the real-world situation leading to the under-utilization of integrated software and being of importance for its human factors. Professionals work in a heterogeneous software environment filled with practical problems, they follow “satisficing” strategies of sub-optimal usage, and they have problems migrating to more advanced uses. Current levels of software integration do not always adequately or easily support the “task integration” requirements of real tasks such as handling many small things.

References

[1]

Carter, J.A.; and Tubman, J.B. 1984. integrated software packages: Past, present and future. Technical Report 84-15, Department of Computational Science, University of Saskatchewan, Saskatoon, Canada.

Google Scholar

[2]

Graesser, A.C. 1981. Prose Comprehension Beyond the Word. New York: Springer-Verlag.

Google Scholar

[3]

Lu, C. 1984. Integrated software bids for center stage. High Technology 4, 11 (November), pp. 32-45.

Google Scholar

[4]

Mack, R.L.; and Nielsen, J. 1986. Integrated software for business professionals: A partly annotated bibiography and overview of techniques, trends, and behavioral issues. Technical report in preparation, IBM T.J. Watson Research Center.

Google Scholar

[5]

Malone, T.W. 1983. How do people organize their desks? Implications for the design of office information systems. ACM Trans. Office Inf. Sys. 1, 1 (January), 99-112.

Digital Library

Google Scholar

[6]

Petrosky, M. 1985. Demand for micro managers increasing. lnfoWorld 7, 26 (July 1)~ pp. 30-34.

Google Scholar

[7]

Reitman Olson, J. 1986. Cognitive analysis of people's use of software. To appear in J.M. Carroll (Ed.): Interfacing Thought: Cognitive Aspects of Human-Computer Interaction. Cambridge: Bradford Books, MIT Press.

Digital Library

Google Scholar

[8]

Rosson, M.B. 1983. Patterns of experience in text editing. Proc. CHI'83 Human Factors in Computing Systems (Boston, December 12-15, 1983), pp. 171-175.

Digital Library

Google Scholar

[9]

Sasso, W. 1985. A comparison of two potential bases 1"or office analysis: Functional and organizational unit. Unpublished Dissertation, University of Michigan.

Google Scholar

[10]

Seybold, P.B. 1984. Integrated Systems: How far have they come? Where are they going? The Seybold Report on Office Systems 7, 9 (September t0, 1984), pp. 1-13.

Google Scholar

[11]

Simon, H.R. 1969. The Sciences of the Artificial. Cambridge, MA: The M.I.T. Press.

Digital Library

Google Scholar

[12]

Sirbu, M., Schoechet, S., Kunin, J., Hammer, M., Sutherland, J. and Zarmer, C. 1983. Office analysis: Methodology and cases. Technical Report MIT/LCS/TR-289, March 1983.

Digital Library

Google Scholar

Cited By

View all

Atorf DKannegieser ERoller W(2019)Study on Enhancing Learnability of a Serious Game by Implementing a Pedagogical AgentGames and Learning Alliance10.1007/978-3-030-34350-7_16(158-168)Online publication date: 1-Nov-2019
https://doi.org/10.1007/978-3-030-34350-7_16
Arpetti ABaranauskas MLeo T(2014)Eliciting Requirements for Learning Design ToolsProceedings of the 9th European Conference on Open Learning and Teaching in Educational Communities - Volume 871910.1007/978-3-319-11200-8_1(1-14)Online publication date: 16-Sep-2014
https://dl.acm.org/doi/10.1007/978-3-319-11200-8_1
Nielsen J(2009)What do users really want?International Journal of Human-Computer Interaction10.1080/104473189095259621:2(137-147)Online publication date: 23-Sep-2009
https://doi.org/10.1080/10447318909525962
Show More Cited By

Index Terms

Integrated software usage in the professional work environment: evidence from questionnaires and interviews

Recommendations

Integrated software usage in the professional work environment: evidence from questionnaires and interviews
CHI '86: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

In a field study of use of integrated business software by business professionals, we found several characteristics of the real-world situation leading to the under-utilization of integrated software and being of importance for its human factors. ...
(ISEF): an integrated industrial-strength software engineering framework
SDE 3: Proceedings of the third ACM SIGSOFT/SIGPLAN software engineering symposium on Practical software development environments

ISEF is an environment for programming-in-the-large that integrates disparate software engineering principles, methods and tools into an industrial-strength, automated software development framework. Projects using ISEF have reported increased software ...
Professional Certification of Software Engineers: The CSDP Program

It is generally accepted that mature software organizations staffed by qualified software professionals can repeatedly deliver quality software artifacts that meet their requirements.Qualified software professionals today have a variety of ways to ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

ACM SIGCHI Bulletin Volume 17, Issue 4

Special issue: CHI '86 Conference Proceedings

April 1986

346 pages

ISSN:0736-6906

DOI:10.1145/22339

Editors:
M. Mantei,
P. Orbeton

Issue’s Table of Contents

CHI '86: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
April 1986
362 pages
ISBN:0897911806
DOI:10.1145/22627
Editors:
Marilyn Mantei,
Peter Orbeton

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 April 1986

Published in SIGCHI Volume 17, Issue 4

Check for updates

Qualifiers

Article

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

56
Total Citations
View Citations
881
Total Downloads

Downloads (Last 12 months)139
Downloads (Last 6 weeks)8

Reflects downloads up to 12 Nov 2024

Other Metrics

View Author Metrics

Citations

Cited By

View all

Atorf DKannegieser ERoller W(2019)Study on Enhancing Learnability of a Serious Game by Implementing a Pedagogical AgentGames and Learning Alliance10.1007/978-3-030-34350-7_16(158-168)Online publication date: 1-Nov-2019
https://doi.org/10.1007/978-3-030-34350-7_16
Arpetti ABaranauskas MLeo T(2014)Eliciting Requirements for Learning Design ToolsProceedings of the 9th European Conference on Open Learning and Teaching in Educational Communities - Volume 871910.1007/978-3-319-11200-8_1(1-14)Online publication date: 16-Sep-2014
https://dl.acm.org/doi/10.1007/978-3-319-11200-8_1
Nielsen J(2009)What do users really want?International Journal of Human-Computer Interaction10.1080/104473189095259621:2(137-147)Online publication date: 23-Sep-2009
https://doi.org/10.1080/10447318909525962
Greenberg SWitten I(1989)DIRECTING THE USER INTERFACE: HOW PEOPLE USE COMMAND-BASED COMPUTER SYSTEMSAnalysis, Design and Evaluation of Man–Machine Systems 198810.1016/B978-0-08-036226-7.50063-6(349-355)Online publication date: 1989
https://doi.org/10.1016/B978-0-08-036226-7.50063-6
Osborne AFielder SMcveigh-Schultz JLang TKreminski MButler GLi JSanchez DIsbister K(2023)Being Social in VR Meetings: A Landscape Analysis of Current ToolsProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3595959(1789-1809)Online publication date: 10-Jul-2023
https://dl.acm.org/doi/10.1145/3563657.3595959
Mohamed MPorterfield TChakraborty J(2021)Cross-cultural effects on graphical password memorability and designJournal of Systems and Information Technology10.1108/JSIT-06-2020-0105ahead-of-print:ahead-of-printOnline publication date: 6-Apr-2021
https://doi.org/10.1108/JSIT-06-2020-0105
Nolan P(2016)Screen Design for Boolean OperatorsProceedings of the Human Factors Society Annual Meeting10.1177/15419312900340040934:4(282-286)Online publication date: 6-Aug-2016
https://doi.org/10.1177/154193129003400409
Costabile MPiccinno AFogli DMarcante ACelentano A(2006)Supporting interaction and co-evolution of users and systemsProceedings of the working conference on Advanced visual interfaces10.1145/1133265.1133294(143-150)Online publication date: 23-May-2006
https://dl.acm.org/doi/10.1145/1133265.1133294
Lin MSears A(2005)Chinese character entry for mobile phonesInteracting with Computers10.1016/j.intcom.2004.11.00317:2(121-146)Online publication date: 1-Mar-2005
https://dl.acm.org/doi/10.1016/j.intcom.2004.11.003
Contreras GMartonosi MPeng JJu RLueh G(2004)XTREMACM SIGPLAN Notices10.1145/998300.99718039:7(115-125)Online publication date: 11-Jun-2004
https://dl.acm.org/doi/10.1145/998300.997180
Show More Cited By

View Options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Get Access

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Abstract

References

Cited By

Index Terms

Recommendations