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A collaborative web-based help-system

Authors:

Helmut Lang,

Wolfgang MinkerAuthors Info & Claims

WIMS '12: Proceedings of the 2nd International Conference on Web Intelligence, Mining and Semantics

Article No.: 60, Pages 1 - 5

https://doi.org/10.1145/2254129.2254203

Published: 13 June 2012 Publication History

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Abstract

In this paper we present a novel help system that integrates material provided by various contributors into a single point of reference for user assistance. Therefore different kinds of resources are organized by means of collaborative tagging. To retrieve the content natural language is used to communicate with an avatar on a web page. The advantage of our approach has been verified by user testing. First-time users assisted by our system were able to perform a given task more efficiently than those performing the same task employing a system based on traditional help texts.

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Cited By

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Brezolin CSilveira MSantos CBento Villela MRios da Hora Rodrigues Kde Gois Ribeiro Darin T(2022)Thinking about help systemsProceedings of the 21st Brazilian Symposium on Human Factors in Computing Systems10.1145/3554364.3559116(1-12)Online publication date: 17-Oct-2022
https://dl.acm.org/doi/10.1145/3554364.3559116
Nothdurft FHeinroth TMinker W(2013)The Impact of Explanation Dialogues on Human-Computer TrustProceedings, Part III, of the 15th International Conference on Human-Computer Interaction. Users and Contexts of Use - Volume 800610.5555/2959924.2959932(59-67)Online publication date: 21-Jul-2013
https://dl.acm.org/doi/10.5555/2959924.2959932
Nothdurft FLang HKlepsch MMinker WMackay WBrewster SBødker S(2013)Bases of human-computer trust and explanationsCHI '13 Extended Abstracts on Human Factors in Computing Systems10.1145/2468356.2468667(1737-1742)Online publication date: 27-Apr-2013
https://dl.acm.org/doi/10.1145/2468356.2468667
Show More Cited By

Index Terms

A collaborative web-based help-system
1. Human-centered computing
  1. Human computer interaction (HCI)

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Information & Contributors

Information

Published In

WIMS '12: Proceedings of the 2nd International Conference on Web Intelligence, Mining and Semantics

June 2012

571 pages

ISBN:9781450309158

DOI:10.1145/2254129

Conference Chair:
Dumitru Dan Burdescu
University of Craiova, Romania
,
Program Chairs:
Rajendra Akerkar
Western Norway Research Institute, Norway
,
Costin Bădică
SUniversity of Craiova, Romania

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 13 June 2012

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WIMS '12

Sponsor:

UCV
WNRI

WIMS '12: 2nd International Conference on Web Intelligence, Mining and Semantics

June 13 - 15, 2012

Craiova, Romania

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Overall Acceptance Rate 140 of 278 submissions, 50%

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Cited By

View all

Brezolin CSilveira MSantos CBento Villela MRios da Hora Rodrigues Kde Gois Ribeiro Darin T(2022)Thinking about help systemsProceedings of the 21st Brazilian Symposium on Human Factors in Computing Systems10.1145/3554364.3559116(1-12)Online publication date: 17-Oct-2022
https://dl.acm.org/doi/10.1145/3554364.3559116
Nothdurft FHeinroth TMinker W(2013)The Impact of Explanation Dialogues on Human-Computer TrustProceedings, Part III, of the 15th International Conference on Human-Computer Interaction. Users and Contexts of Use - Volume 800610.5555/2959924.2959932(59-67)Online publication date: 21-Jul-2013
https://dl.acm.org/doi/10.5555/2959924.2959932
Nothdurft FLang HKlepsch MMinker WMackay WBrewster SBødker S(2013)Bases of human-computer trust and explanationsCHI '13 Extended Abstracts on Human Factors in Computing Systems10.1145/2468356.2468667(1737-1742)Online publication date: 27-Apr-2013
https://dl.acm.org/doi/10.1145/2468356.2468667
Lang HKlepsch MNothdurft FSeufert TMinker W(2013)The Influence of Proactivity on Interactive Help AgentsHuman Factors in Computing and Informatics10.1007/978-3-642-39062-3_54(748-767)Online publication date: 2013
https://doi.org/10.1007/978-3-642-39062-3_54

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