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Cited By

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Althuizen N(2017)Using structural technology acceptance models to segment intended users of a new technology: Propositions and an empirical illustrationInformation Systems Journal10.1111/isj.1217228:5(879-904)Online publication date: 8-Dec-2017
https://doi.org/10.1111/isj.12172
Lee KJoshi K(2016)Examining the use of status quo bias perspective in IS research: need for re‐conceptualizing and incorporating biasesInformation Systems Journal10.1111/isj.1211827:6(733-752)Online publication date: 29-Jul-2016
https://doi.org/10.1111/isj.12118
Vrhovec S(2016)Responding to stakeholders' resistance to change in software projects — A literature review2016 39th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO)10.1109/MIPRO.2016.7522314(1157-1161)Online publication date: May-2016
https://doi.org/10.1109/MIPRO.2016.7522314
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Index Terms

Managing IS adoption in ambivalent groups

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Reviews

Reviewer: George Popescu

Many companies want to create systems that will be widely adopted and extensively used. However, despite the large number of systems being released, only a small percentage captures the attention of customers and employees. This article offers insight into system acceptance and resistance. The article starts by presenting the limitations of previous research by categorizing user behavior, arguing for a range of ambivalence between acceptance and resistance. A user-based four-quadrant fundamental model derived from existing literature is introduced, to help diagnose intended stakeholders' attitudes toward information systems (IS) implementation. A case study"?on the Dutch government's attempt to deliver healthcare measures efficiently"?illustrates the application of the model. It explains how the electronic prescription system (EPS) is used to determine the appropriate treatment for patients. Based on the results, further explanations of IS adoption and rejection are categorized. The dimensions discussed include cultural background, fear, resources, time, encouragement, and technical barriers. Based on these findings, the authors present strategies for promoting IS adoption. Online Computing Reviews Service

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Published In

Communications of the ACM Volume 54, Issue 11

November 2011

109 pages

ISSN:0001-0782

EISSN:1557-7317

DOI:10.1145/2018396

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Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 01 November 2011

Published in CACM Volume 54, Issue 11

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Althuizen N(2017)Using structural technology acceptance models to segment intended users of a new technology: Propositions and an empirical illustrationInformation Systems Journal10.1111/isj.1217228:5(879-904)Online publication date: 8-Dec-2017
https://doi.org/10.1111/isj.12172
Lee KJoshi K(2016)Examining the use of status quo bias perspective in IS research: need for re‐conceptualizing and incorporating biasesInformation Systems Journal10.1111/isj.1211827:6(733-752)Online publication date: 29-Jul-2016
https://doi.org/10.1111/isj.12118
Vrhovec S(2016)Responding to stakeholders' resistance to change in software projects — A literature review2016 39th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO)10.1109/MIPRO.2016.7522314(1157-1161)Online publication date: May-2016
https://doi.org/10.1109/MIPRO.2016.7522314
Walsh IGettler-Summa MKalika M(2016)Expectable useThe Journal of Strategic Information Systems10.1016/j.jsis.2016.01.00325:3(177-210)Online publication date: 1-Oct-2016
https://dl.acm.org/doi/10.1016/j.jsis.2016.01.003
Seo DBernsen M(2016)Comparing attitudes toward e-government of non-users versus users in a rural and urban municipalityGovernment Information Quarterly10.1016/j.giq.2016.02.00233:2(270-282)Online publication date: Apr-2016
https://doi.org/10.1016/j.giq.2016.02.002
Guo YGoh DIlangovan KJiao SYang X(2012)An investigation of non-use and abandonment of microbloggingSeventh International Conference on Digital Information Management (ICDIM 2012)10.1109/ICDIM.2012.6360112(297-302)Online publication date: Aug-2012
https://doi.org/10.1109/ICDIM.2012.6360112

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How pre-adoption expectancies shape post-adoption continuance intentions: An extended expectation-confirmation model

Adoption of ERP systems

Is information ambivalent or monosubstantival? (Instead of a Review)

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