research-article

A preliminary study of apparent causes and outcomes of reported failures with patient management software

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Jens H. Weber-JahnkeAuthors Info & Claims

SEHC '11: Proceedings of the 3rd Workshop on Software Engineering in Health Care

Pages 5 - 8

https://doi.org/10.1145/1987993.1987996

Published: 22 May 2011 Publication History

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Abstract

Patient management software (PMS) plays an increasingly critical role in the operation of modern health care systems. While more PMS systems are coming online, many practitioners have raised concerns regarding the quality of such systems, in particular with respect to safety. Recently, the software engineering research community has stepped up efforts investigating the specific challenges in health care in order to translate best engineering practices to this domain. While incidental reports about failures of PMS have been published, little information is available about their outcome and severity. Such evidence would be useful for focusing research efforts. In this paper, we report on a study that seeks to contribute to building up such evidence. We analyzed FDA records of safety incidents with PMS that were submitted over a period of two years. This paper reports on our findings and shows that patient misidentification, end-user customization, and HCI issues are among the most frequent causes for failure.

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Cited By

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Mason-Blakley FWeber JRoudsari APrice M(2017)Applying Information System Hazard Analysis to an Episodic Document ContextSoftware Engineering in Health Care10.1007/978-3-319-63194-3_13(194-213)Online publication date: 27-Jul-2017
https://doi.org/10.1007/978-3-319-63194-3_13
Weber JKuziemsky C(2017)Towards Continuous Certification of Clinical Information SystemsSoftware Engineering in Health Care10.1007/978-3-319-63194-3_12(178-193)Online publication date: 27-Jul-2017
https://doi.org/10.1007/978-3-319-63194-3_12
Mason-Blakley FWeber JLu LPrice MRoudsari A(2015)An RCT Simulation Study on Performance and Accuracy of Inexact Matching Algorithms for Patient Identity in Ambulatory Care SettingsProceedings of the 2015 International Conference on Healthcare Informatics10.1109/ICHI.2015.7(8-17)Online publication date: 21-Oct-2015
https://dl.acm.org/doi/10.1109/ICHI.2015.7
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Index Terms

A preliminary study of apparent causes and outcomes of reported failures with patient management software
1. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
      1. System management
        Quality assurance

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Published In

SEHC '11: Proceedings of the 3rd Workshop on Software Engineering in Health Care

May 2011

86 pages

ISBN:9781450305853

DOI:10.1145/1987993

Program Chairs:
Eleni Stroulia
University of Alberta
,
Kevin Sullivan
University of Virginia

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 22 May 2011

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SIGSOFT

ICSE11: International Conference on Software Engineering

May 22 - 23, 2011

HI, Waikiki, Honolulu, USA

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Cited By

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Mason-Blakley FWeber JRoudsari APrice M(2017)Applying Information System Hazard Analysis to an Episodic Document ContextSoftware Engineering in Health Care10.1007/978-3-319-63194-3_13(194-213)Online publication date: 27-Jul-2017
https://doi.org/10.1007/978-3-319-63194-3_13
Weber JKuziemsky C(2017)Towards Continuous Certification of Clinical Information SystemsSoftware Engineering in Health Care10.1007/978-3-319-63194-3_12(178-193)Online publication date: 27-Jul-2017
https://doi.org/10.1007/978-3-319-63194-3_12
Mason-Blakley FWeber JLu LPrice MRoudsari A(2015)An RCT Simulation Study on Performance and Accuracy of Inexact Matching Algorithms for Patient Identity in Ambulatory Care SettingsProceedings of the 2015 International Conference on Healthcare Informatics10.1109/ICHI.2015.7(8-17)Online publication date: 21-Oct-2015
https://dl.acm.org/doi/10.1109/ICHI.2015.7
Weber JPrice MDavies I(2015)Data Quality by Contract --- Towards an Architectural View for Data Quality in Health Information SystemsRevised Selected Papers of the AIME 2015 International Joint Workshop on Knowledge Representation for Health Care - Volume 948510.1007/978-3-319-26585-8_10(143-157)Online publication date: 20-Jun-2015
https://dl.acm.org/doi/10.1007/978-3-319-26585-8_10
Weber-Jahnke JMason-Blakley F(2011)The safety of Electronic Medical Record (EMR) systemsACM SIGHIT Record10.1145/2047478.20474801:2(13-22)Online publication date: 1-Sep-2011
https://dl.acm.org/doi/10.1145/2047478.2047480
Weber-Jahnke JMason-Blakley F(2011)On the safety of electronic medical recordsProceedings of the First international conference on Foundations of Health Informatics Engineering and Systems10.1007/978-3-642-32355-3_11(177-194)Online publication date: 29-Aug-2011
https://dl.acm.org/doi/10.1007/978-3-642-32355-3_11

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