This panel session examines major issues in the design and implementation of online help systems.
A computer-based message system (CBMS) consists of computer facilities that expedite the creation, management, and nonreal time distribution of messages. These systems are increasingly being used for formal and informal communication, supporting the ...
This session consisted of six speakers, presenting the significant ideas from their papers. A few questions were asked, but major discussions were postponed until the second 'Implementation' session.
Association for Computing Machinery
New York, NY, United States
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