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WantKnot: connecting organizations to improve their waste management practices

Published: 04 April 2009 Publication History

Abstract

Commercial businesses represent a large portion of all waste generation; furthermore, their waste streams are large and consistent enough to provide a steady resource to other organizations that can use the waste as inputs for their own processes. However, businesses find it difficult to connect with other organizations, especially those in different industries. We conducted a user-centered design process in which we interviewed 17 local organizations, built an affinity diagram, and devised personas and scenarios. Using this information, we designed a social network, WantKnot, which allows businesses to find other local organizations interested in absorbing some of their waste streams. Based on a preliminary round of usability testing, we found that WantKnot connects businesses in valuable ways, and in doing so, reduces waste and transportation resources.

References

[1]
Simmonds PL. (1862). Waste products and undeveloped substances; or, hints for enterprise in neglected fields. London: Robert Hardwicke.
[2]
Waste Knot Award Partners. (2008). Why Should I Participate? (pp. 2). {Booklet}. Washtenaw County: Waste Knot. Web site: http://www.ewashtenaw.org/government/departments/planning_environment/dpw/WK%20materials/WK%20Partner%20Booklet%202008.
[3]
John Ehrenfeld, N. G. (1997). Industrial Ecology in Practice: The Evolution of Interdependence at Kalundborg (pp. 67--7). Retrieved from http://dx.doi.org/10.1162/jiec.1997.1.1.6.
[4]
Gibbs, D. (2003). Trust and networking in inter-firm relations: the case of eco-industrial development. Local Economy, 18(3), 222 -- 236.
[5]
Kelly, K. (1995). Out of control: The new biology of machines, social systems, & the economic world. Boston, MA: Addison-Wesley Longman Publishing Co.
[6]
Schwarz, E. J., & Steininger, K. W. (1997). Implementing nature's lesson: The industrial recycling network enhancing regional development. Journal of Cleaner Production, 5(1--2), 47--56.
[7]
Gibbs, D., & Deutz, P. (2005). Implementing industrial ecology? Planning for eco-industrial parks in the USA. Geoforum, 36(4), 452--464.
[8]
http://indiana.waste.net
[9]
http://www.scraponlinecentral.com
[10]
Morae (2006). UX 2.0: Any User, Any Time, Any Channel {White paper}. Retrieved from Techsmith website: http://www.techsmith.com/morae/whitepaper/ux20.asp.

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      cover image ACM Conferences
      CHI EA '09: CHI '09 Extended Abstracts on Human Factors in Computing Systems
      April 2009
      2470 pages
      ISBN:9781605582474
      DOI:10.1145/1520340
      Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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      Published: 04 April 2009

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      Author Tags

      1. industrial ecology
      2. local resources
      3. sustainability
      4. waste partnerships

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      CHI EA '09 Paper Acceptance Rate 385 of 1,130 submissions, 34%;
      Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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