research-article

Global differences in attributes of email usage

Authors:

Julian Cerruti,

Jerald Schoudt,

Hernan BadenesAuthors Info & Claims

IWIC '09: Proceedings of the 2009 international workshop on Intercultural collaboration

Pages 185 - 194

https://doi.org/10.1145/1499224.1499252

Published: 20 February 2009 Publication History

Abstract

Email usage data from users in a large enterprise were analyzed according to country and geographical regions to explore for differences. Data of 13,877 employees from 29 countries in a global technology company were analyzed. We found statistically significant differences in several attributes of email usage. Users in the U.S. tend to retain larger numbers of email messages while Latin American countries keep fewer messages. European countries tend to file more of their email into folders and Asian countries tend to do less so. These differences in filing behavior are not correlated with Hofstede's Uncertainty Avoidance Index. This research adds another dimension for studies of email usage which previously have not reported the geographical source of their data.

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Cited By

Farshadnia SMarandi S(2024)Netiquette practices and perceptions in TESOL-related online communitiesThe Journal of International Communication10.1080/13216597.2024.2374552(1-25)Online publication date: 16-Jul-2024
https://doi.org/10.1080/13216597.2024.2374552
Iddrisu WAdjei-Gyabaa SAkoto I(2023)Content-Based Spam Classification of Academic E-mails: A Machine Learning ApproachAdvances in Information Communication Technology and Computing10.1007/978-981-19-9888-1_7(83-92)Online publication date: 30-May-2023
https://doi.org/10.1007/978-981-19-9888-1_7
Almuzian MMheissen SWertheimer MKhan H(2022)Global survey to assess preferences for attending virtual orthodontic learning sessions: Pre-webinar settingsJournal of Orthodontics10.1177/1465312522112462250:2(157-165)Online publication date: 20-Sep-2022
https://doi.org/10.1177/14653125221124622
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Index Terms

Global differences in attributes of email usage
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing systems and tools
      1. Asynchronous editors
  2. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Web-based interaction

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Published In

cover image ACM Conferences

IWIC '09: Proceedings of the 2009 international workshop on Intercultural collaboration

February 2009

342 pages

ISBN:9781605585024

DOI:10.1145/1499224

General Chairs:
Susan Fussell
Carnegie Mellon University, USA
,
Pamela Hinds
Stanford University, USA
,
Toru Ishida
Kyoto University, Japan

Copyright © 2009 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 20 February 2009

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IWIC 09: International Workshop on Intercultural Collaboration 2009

February 20 - 21, 2009

California, Palo Alto, USA

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Cited By

Farshadnia SMarandi S(2024)Netiquette practices and perceptions in TESOL-related online communitiesThe Journal of International Communication10.1080/13216597.2024.2374552(1-25)Online publication date: 16-Jul-2024
https://doi.org/10.1080/13216597.2024.2374552
Iddrisu WAdjei-Gyabaa SAkoto I(2023)Content-Based Spam Classification of Academic E-mails: A Machine Learning ApproachAdvances in Information Communication Technology and Computing10.1007/978-981-19-9888-1_7(83-92)Online publication date: 30-May-2023
https://doi.org/10.1007/978-981-19-9888-1_7
Almuzian MMheissen SWertheimer MKhan H(2022)Global survey to assess preferences for attending virtual orthodontic learning sessions: Pre-webinar settingsJournal of Orthodontics10.1177/1465312522112462250:2(157-165)Online publication date: 20-Sep-2022
https://doi.org/10.1177/14653125221124622
Zhou RWen ZTang MDiSalvo BMival OSmyth MDalsgaard P(2017)Navigating Media UseProceedings of the 2017 Conference on Designing Interactive Systems10.1145/3064663.3064701(1025-1037)Online publication date: 10-Jun-2017
https://dl.acm.org/doi/10.1145/3064663.3064701
Bentley FDaskalova NAndalibi NMark GFussell SLampe Cschraefel mHourcade JAppert CWigdor D(2017)"If a person is emailing you, it just doesn't make sense"Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems10.1145/3025453.3025613(85-95)Online publication date: 2-May-2017
https://dl.acm.org/doi/10.1145/3025453.3025613
Holtbrügge DBerning S(2017)Email Communication Styles across CulturesThe International Encyclopedia of Intercultural Communication10.1002/9781118783665.ieicc0246(1-5)Online publication date: 13-Dec-2017
https://doi.org/10.1002/9781118783665.ieicc0246
Lim KLim EJiang BAchananuparp PBlustein JHerder ERubart JAshman H(2016)Using Online Controlled Experiments to Examine Authority Effects on User Behavior in Email CampaignsProceedings of the 27th ACM Conference on Hypertext and Social Media10.1145/2914586.2914619(255-260)Online publication date: 10-Jul-2016
https://dl.acm.org/doi/10.1145/2914586.2914619
Kyriakoullis LZaphiris P(2016)Culture and HCIUniversal Access in the Information Society10.1007/s10209-015-0445-915:4(629-642)Online publication date: 1-Nov-2016
https://dl.acm.org/doi/10.1007/s10209-015-0445-9
Cecchinato MCox ABird JBegole BKim JInkpen KWoo W(2015)Working 9-5?Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems10.1145/2702123.2702537(3989-3998)Online publication date: 18-Apr-2015
https://dl.acm.org/doi/10.1145/2702123.2702537
Jones AWoolley J(2014)The email-diary: a promising research tool for the 21st century?Qualitative Research10.1177/146879411456134715:6(705-721)Online publication date: 31-Dec-2014
https://doi.org/10.1177/1468794114561347
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