Article

Modeling trust in e-commerce: an approach based on user requirements

Authors:

Alireza Pourshahid,

Thomas TranAuthors Info & Claims

ICEC '07: Proceedings of the ninth international conference on Electronic commerce

Pages 413 - 422

https://doi.org/10.1145/1282100.1282179

Published: 19 August 2007 Publication History

Abstract

E-commerce is presently operating under its expected capacity, mainly because traders find it very difficult to trust one another online for trading decisions. It is therefore very important to develop an effective trust management system that assists e-commerce participants to make good trust decisions. This paper describes an approach based on users. requirements towards such a system. The benefits of this approach are threefold: First, it gives a better understanding of the components that can be used in a trust management system. Secondly, it illustrates that the components contributing to the trust making process can be different from one environment to another. Thirdly, it shows that the way one person trusts can be different from others. This approach, rather than using the same static attributes to calculate trust for everyone, uses specific attributes based on each truster's goals. Moreover, by using GRL and UCM as notations for trust modeling, this approach provides a visual representation of trust, its components and the trusting process.

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Cited By

Eriksson NSöderström EÅhlfeldt R(2022)Patient Empoverment and its Connection to TrustProceedings of the 18th international symposium on health information management research10.15626/ishimr.2020.06Online publication date: 3-May-2022
https://doi.org/10.15626/ishimr.2020.06
Sen PSaha SGanguly DVerma MRoy DAl Hasan MXiong L(2022)Measuring and Comparing the Consistency of IR Models for Query Pairs with Similar and Different Information NeedsProceedings of the 31st ACM International Conference on Information & Knowledge Management10.1145/3511808.3557637(4449-4453)Online publication date: 17-Oct-2022
https://dl.acm.org/doi/10.1145/3511808.3557637
Mao YShen H(2016)Web of Credit: Adaptive Personalized Trust Network Inference From Online Rating DataIEEE Transactions on Computational Social Systems10.1109/TCSS.2016.26390163:4(176-189)Online publication date: Dec-2016
https://doi.org/10.1109/TCSS.2016.2639016
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Index Terms

Modeling trust in e-commerce: an approach based on user requirements
1. Applied computing
  1. Operations research
    1. Decision analysis
2. Information systems
  1. Information systems applications
    1. Decision support systems

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Published In

cover image ACM Other conferences

ICEC '07: Proceedings of the ninth international conference on Electronic commerce

August 2007

482 pages

ISBN:9781595937001

DOI:10.1145/1282100

Conference Chairs:
Maria Gini
University of Minnesota, USA
,
Robert J. Kauffman
Arizona State University, USA
,
General Chair:
Donna Sarppo
University of Minnesota, USA
,
Program Chairs:
Chris Dellarocas
University of Maryland, USA
,
Frank Dignum
Universiteit Utrecht, Netherlands

Copyright © 2007 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 19 August 2007

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ICEC07

ICEC07: Ninth International Conference on Electronic Commerce

August 19 - 22, 2007

MN, Minneapolis, USA

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Overall Acceptance Rate 150 of 244 submissions, 61%

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Citations

Cited By

Eriksson NSöderström EÅhlfeldt R(2022)Patient Empoverment and its Connection to TrustProceedings of the 18th international symposium on health information management research10.15626/ishimr.2020.06Online publication date: 3-May-2022
https://doi.org/10.15626/ishimr.2020.06
Sen PSaha SGanguly DVerma MRoy DAl Hasan MXiong L(2022)Measuring and Comparing the Consistency of IR Models for Query Pairs with Similar and Different Information NeedsProceedings of the 31st ACM International Conference on Information & Knowledge Management10.1145/3511808.3557637(4449-4453)Online publication date: 17-Oct-2022
https://dl.acm.org/doi/10.1145/3511808.3557637
Mao YShen H(2016)Web of Credit: Adaptive Personalized Trust Network Inference From Online Rating DataIEEE Transactions on Computational Social Systems10.1109/TCSS.2016.26390163:4(176-189)Online publication date: Dec-2016
https://doi.org/10.1109/TCSS.2016.2639016
Islam SPavlidis MMouratidis HKearney P(2014)Modeling Trust Relationships for Developing Trustworthy Information SystemsInternational Journal of Information System Modeling and Design10.4018/ijismd.20140101025:1(25-48)Online publication date: 1-Jan-2014
https://dl.acm.org/doi/10.4018/ijismd.2014010102
Albuquerque SGondim P(2013)Applying Continuous Authentication to Protect Electronic TransactionsIT Policy and Ethics10.4018/978-1-4666-2919-6.ch081(1848-1875)Online publication date: 2013
https://doi.org/10.4018/978-1-4666-2919-6.ch081
Kaur BMadan S(2013)A Paradigm Approach to Generate Trust Index Using 3C3G Framework for B2C E-Commerce WebsitesAdvances in Information Technology10.1007/978-3-319-03783-7_8(80-92)Online publication date: 2013
https://doi.org/10.1007/978-3-319-03783-7_8
Albuquerque SGondim P(2012)Applying Continuous Authentication to Protect Electronic TransactionsInformation Assurance and Security Technologies for Risk Assessment and Threat Management10.4018/978-1-61350-507-6.ch005(134-161)Online publication date: 2012
https://doi.org/10.4018/978-1-61350-507-6.ch005
Pavlidis MMouratidis HIslam SKearney P(2012)Dealing with trust and control: A meta-model for trustworthy information systems development2012 Sixth International Conference on Research Challenges in Information Science (RCIS)10.1109/RCIS.2012.6240441(1-9)Online publication date: May-2012
https://doi.org/10.1109/RCIS.2012.6240441
Jiang DXue JXie W(2012)A reputation model based on hierarchical bayesian estimation for Web servicesProceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design (CSCWD)10.1109/CSCWD.2012.6221802(88-93)Online publication date: May-2012
https://doi.org/10.1109/CSCWD.2012.6221802
Zarrabi FPavlidis MMouratidis HIslam SPreston D(2012)A Meta-model for Legal Compliance and Trustworthiness of Information SystemsProgress in Pattern Recognition, Image Analysis, Computer Vision, and Applications10.1007/978-3-642-31069-0_4(46-60)Online publication date: 2012
https://doi.org/10.1007/978-3-642-31069-0_4
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