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Service innovation and design

Published: 21 April 2006 Publication History

Abstract

This panel introduces the CHI community to a growing area of innovation and business development that leverages new technology platforms, namely service design. This topic is explored through a series of case studies of service design in a diverse set of industries and contexts from healthcare delivery to internet -based services.

Cited By

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  • (2022)How HCI Adopts Service DesignProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502128(1-14)Online publication date: 29-Apr-2022
  • (2021)How HCI Interprets Service Design: A Systematic Literature ReviewHuman-Computer Interaction – INTERACT 202110.1007/978-3-030-85616-8_16(259-280)Online publication date: 26-Aug-2021
  • (2018)Service Design Methods for Human Computer InteractionProceedings of the 17th International Conference on Mobile and Ubiquitous Multimedia10.1145/3282894.3291046(563-566)Online publication date: 25-Nov-2018
  • Show More Cited By

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  1. Service innovation and design

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    Published In

    cover image ACM Conferences
    CHI EA '06: CHI '06 Extended Abstracts on Human Factors in Computing Systems
    April 2006
    1914 pages
    ISBN:1595932984
    DOI:10.1145/1125451
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 21 April 2006

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    Author Tags

    1. business models
    2. design
    3. innovation
    4. services

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    • Article

    Conference

    CHI06
    Sponsor:
    CHI06: CHI 2006 Conference on Human Factors in Computing Systems
    April 22 - 27, 2006
    Québec, Montréal, Canada

    Acceptance Rates

    Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

    Upcoming Conference

    CHI '25
    CHI Conference on Human Factors in Computing Systems
    April 26 - May 1, 2025
    Yokohama , Japan

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    Cited By

    View all
    • (2022)How HCI Adopts Service DesignProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502128(1-14)Online publication date: 29-Apr-2022
    • (2021)How HCI Interprets Service Design: A Systematic Literature ReviewHuman-Computer Interaction – INTERACT 202110.1007/978-3-030-85616-8_16(259-280)Online publication date: 26-Aug-2021
    • (2018)Service Design Methods for Human Computer InteractionProceedings of the 17th International Conference on Mobile and Ubiquitous Multimedia10.1145/3282894.3291046(563-566)Online publication date: 25-Nov-2018
    • (2015)An Anthropology of Services: Toward a Practice Approach to Designing ServicesSynthesis Lectures on Human-Centered Informatics10.2200/S00628ED1V01Y201502HCI0268:1(1-115)Online publication date: 22-Feb-2015
    • (2008)Designed for co-designersProceedings of the Tenth Anniversary Conference on Participatory Design 200810.5555/1795234.1795310(299-300)Online publication date: 1-Oct-2008
    • (2008)HCI and the analysis, design, and evaluation of servicesProceedings of the 22nd British HCI Group Annual Conference on People and Computers: Culture, Creativity, Interaction - Volume 210.5555/1531826.1531892(207-208)Online publication date: 1-Sep-2008

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