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Information overload: why some people seem to suffer more than others

Published: 14 October 2006 Publication History

Abstract

We studied information overload among senior managers in an industrial company. We used the critical incident collection technique to gather specific examples of information overload and coping strategies. We then used textual interpretation and the affinity diagram technique to interpret the interviews and to categorize our respondents, the critical incidents they described, and the coping strategies they mentioned. Our results show that the extent to which people suffer from information overload is closely related to the strategies they use to deal with it.

References

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Byrne, M. Hermeneutics as a methodology for textual analysis. AORN Journal: May 2001 Research Corner. http://www.aorn.org/journal/2001/mayrc.htm
[2]
Eppler, M. J., Mengis, J. (2002). The Concept of Information Overload: A Review of Literature from Organization Science, Accounting, Marketing, MIS, and Related Disciplines. http://www.knowledgemedia.org
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Farhoomand, A. F., & Drury, D. H. (2002). Managerial information overload. Communications of the ACM, 45 (10), pp. 127--131.
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Hackos, J. A. T. & Redish, J. C. (1998). User and Task Analysis for Interface Design. New York: Wiley.
[5]
Hallowell, E. M. (2005). Overloaded circuits: Why smart people underperform. Harvard Business Review, 83 (1), pp. 54--62.
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Mark, G., González, V. M., & Harris, J. (2005). No task left behind? Examining the nature of fragmented work. Proceedings of CHI 2005, pp. 321--330.

Cited By

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  • (2023)Responses to News Overload in a Non-Partisan Environment: News Avoidance in ChinaSage Open10.1177/2158244023118486413:3Online publication date: 8-Jul-2023
  • (2022)From Lower Disease Risk Perception to Higher News Avoidance: Analysis of News Consumption and Attitude Toward COVID-19 News in LatviaOnline Journal of Communication and Media Technologies10.30935/ojcmt/1202612:3(e202216)Online publication date: 2022
  • (2022)Gigified Knowledge Work: Understanding Knowledge Gaps When Knowledge Work and On-Demand Work IntersectProceedings of the ACM on Human-Computer Interaction10.1145/35129406:CSCW1(1-27)Online publication date: 7-Apr-2022
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    cover image ACM Other conferences
    NordiCHI '06: Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
    October 2006
    517 pages
    ISBN:1595933255
    DOI:10.1145/1182475
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 14 October 2006

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    Author Tags

    1. coping strategies
    2. critical incidents
    3. information overload

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    Cited By

    View all
    • (2023)Responses to News Overload in a Non-Partisan Environment: News Avoidance in ChinaSage Open10.1177/2158244023118486413:3Online publication date: 8-Jul-2023
    • (2022)From Lower Disease Risk Perception to Higher News Avoidance: Analysis of News Consumption and Attitude Toward COVID-19 News in LatviaOnline Journal of Communication and Media Technologies10.30935/ojcmt/1202612:3(e202216)Online publication date: 2022
    • (2022)Gigified Knowledge Work: Understanding Knowledge Gaps When Knowledge Work and On-Demand Work IntersectProceedings of the ACM on Human-Computer Interaction10.1145/35129406:CSCW1(1-27)Online publication date: 7-Apr-2022
    • (2022)Drowning in the flood of information: a meta-analysis on the relation between information overload, behaviour, experience, and health and moderating factorsEuropean Journal of Work and Organizational Psychology10.1080/1359432X.2022.211805132:2(173-198)Online publication date: 19-Oct-2022
    • (2022)What Are the Users’ Needs? Design of a User-Centered Explainable Artificial Intelligence Diagnostic SystemInternational Journal of Human–Computer Interaction10.1080/10447318.2022.209509339:7(1519-1542)Online publication date: 26-Jul-2022
    • (2021)TechnostressRole of Information Science in a Complex Society10.4018/978-1-7998-6512-4.ch014(239-261)Online publication date: 2021
    • (2020)Collaboration in the digital age: From email to enterprise social networksSystèmes d'information & management10.3917/sim.201.0007Volume 25:1(7-46)Online publication date: 27-May-2020
    • (2019)Does Too Much News on Social Media Discourage News Seeking? Mediating Role of News Efficacy Between Perceived News Overload and News Avoidance on Social MediaSocial Media + Society10.1177/20563051198729565:3Online publication date: 11-Sep-2019
    • (2019)Information overload in group communication: from conversation to cacophony in the Twitch chatRoyal Society Open Science10.1098/rsos.1914126:10(191412)Online publication date: 9-Oct-2019
    • (2019)Formal Assessment and Measurement of Data Utilization and Value for MinesMining, Metallurgy & Exploration10.1007/s42461-018-0044-436:2(257-268)Online publication date: 14-Jan-2019
    • Show More Cited By

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