As recent events have shown, effective knowledge sharing has become important at all political levels, especially when disasters occur. In this poster, we present the case of Miami-Dade County, which implemented a multi-jurisdictional, multi-channel ...
Customer Relationship Management has been well discussed as a holistic concept for the private sector to start, maintain and optimize relationships to make customers more loyal/profitable - in sum to improve the relationship with the consumers. Many ...
Advancements in internet technology have profoundly changed communication between citizens and government authorities. Concerns management systems and smartphone applications offer new and convenient channels of interaction. In Germany, the "...
Digital Government Society of North America
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