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Citizens are demanding greater access to interaction with government through their preferred channels or devices. The private sector uses different channels for their services, citizens except same level of services from the public sector. Therefore ...
Highlights Spanish municipalities have embarked upon a wave of e-government initiatives that make use of ICT. With ICT being introduced in organisations, managers could build on an existing culture of awareness of and sensitivity to information and ...
This paper presents an empirical study of the performance of e-government in Sri Lanka from the perspective of citizens within a public value based conceptual framework. The delivery of quality public services, the effectiveness of public organizations, ...
Digital Government Society of North America
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