Article

Conceptualization and appropriation: the evolving use of a collaborative knowledge management system

Authors:

Peter DalsgaardAuthors Info & Claims

CC '05: Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility

Pages 99 - 108

https://doi.org/10.1145/1094562.1094574

Published: 20 August 2005 Publication History

Abstract

Zephyr is an expanding software company that developed a knowledge management system designed to support the work of employees and provide management overview. Despite strong management support the system was not much used and instead employees themselves developed a competing and much used parasitic system. First, we argue that the failure of the management's system is caused by the concept of knowledge upon which the system was built. Hence, design of computer systems is as much a question of critical conceptual understanding of its application domain as a question of doing ethnography and system development. Second, we argue that the process of design extends far into the process of use and that much can be learned by looking at the process of appropriation of a new system. The problems of conceptualisation and appropriation point towards the need to critically examine the mangle of practice in which artefacts, actors and organizations intertwine.

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Bolade S(2021)A Complementarity Perspective of Knowledge ResourcesJournal of the Knowledge Economy10.1007/s13132-021-00743-813:2(1300-1320)Online publication date: 11-Mar-2021
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Al Zubaidi-Polli AVerdezoto N(2018)Learning from appropriation practicesInternational Journal of Pervasive Computing and Communications10.1108/IJPCC-D-18-0000714:1(49-72)Online publication date: 3-Apr-2018
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cover image ACM Other conferences

CC '05: Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility

August 2005

218 pages

ISBN:1595932038

DOI:10.1145/1094562

Editors:
Olav W. Bertelsen
University of Aarhus, Denmark
,
Niels Olof Bouvin,
Peter G. Krogh
Aarhus School of Architecture, Denmark
,
Morten Kyng
University of Aarhus, Denmark

Copyright © 2005 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 20 August 2005

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Aarhus05: 4th Aarhus Conference 2005 - Critical Computing; between Sense and Sensibility

August 20 - 24, 2005

Aarhus, Denmark

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Cited By

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https://doi.org/10.1007/s13132-021-00743-8
Meurer JMüller CSimone CWagner IWulf V(2018)Designing for SustainabilityComputer Supported Cooperative Work10.5555/3269986.327000327:3-6(495-537)Online publication date: 1-Dec-2018
https://dl.acm.org/doi/10.5555/3269986.3270003
Al Zubaidi-Polli AVerdezoto N(2018)Learning from appropriation practicesInternational Journal of Pervasive Computing and Communications10.1108/IJPCC-D-18-0000714:1(49-72)Online publication date: 3-Apr-2018
https://doi.org/10.1108/IJPCC-D-18-00007
Zubaidi-Polli AVerdezoto NR-Smith NAnderst-Kotsis G(2017)Ex-situ technology appropriation of an e-deliberation platform in an art galleryProceedings of the 19th International Conference on Information Integration and Web-based Applications & Services10.1145/3151759.3151761(343-352)Online publication date: 4-Dec-2017
https://dl.acm.org/doi/10.1145/3151759.3151761
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Venkitachalam KBusch P(2012)Tacit knowledge: review and possible research directionsJournal of Knowledge Management10.1108/1367327121121891516:2(357-372)Online publication date: 30-Mar-2012
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Lee SShiva S(2009)A Novel Approach to Knowledge Sharing in Software Systems EngineeringProceedings of the 2009 Fourth IEEE International Conference on Global Software Engineering10.1109/ICGSE.2009.59(376-381)Online publication date: 13-Jul-2009
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Velardi PCucchiarelli AD'Antonio F(2008)Monitoring the status of a research community through a Knowledge MapWeb Intelligence and Agent Systems10.5555/1454421.14544246:3(273-294)Online publication date: 1-Aug-2008
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