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The characteristics, problems and solutions of e-government in China

Published: 15 August 2005 Publication History

Abstract

In this paper we analyzes the characteristics of E-government in China as well as the related problems. Based on the analysis, some suggestions will be given by taking CRM as the direction of Chinese E-government. Then the author proposes some advices on how to carry out this system project.With the rapid development of information technology and the change of government functions, the application of OA in government has been transformed to e-government. Nowadays, the construction of e-government is going onto the new stage of boom. Resulted from this tendency, the application market of Chinese e-government program gains the developing opportunity, which was never appeared before. The government purchase quantity of IT products is increasing at the speed of over 30 percent per year.

References

[1]
Whitehouse: e-Government Strategy http://www.white house. gov/omb/inforeg/egovstrategy.pdf
[2]
Thomas F. Gordon :e-Government - Introduction ERCIM News No.48, January 2002
[3]
GartnerGroup, "Customer Relationship Management -- Building Stronger, More Profitable Customer Relationship", GartnerGroup, 2001
[4]
James W. Cortada and IBM Team of Consultants: «Into the Networked Age», Oxford University press 1999
[5]
Quelch, John A, Extend Profits, Not Product Links, Harvard Business Review 1994 (9-10): 153--60;
[6]
Pine, Joseph, Serve Each Customer Efficiently and Uniquely. Business Communications Review 26(1) S2--6;
[7]
Pine, B. Joseph, Don Peppers, and Martha Rogers. Do You Want to Keep Your Customers Forever? Harvard Business Review 1995 (March-April) 103--114;
[8]
Layne, Karen, Lee, J. Developingfully functional E-government: A four-stagemodel {J}. Government Information Quarterly, 2001, 18(2).

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Published In

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ICEC '05: Proceedings of the 7th international conference on Electronic commerce
August 2005
957 pages
ISBN:1595931120
DOI:10.1145/1089551
  • Conference Chairs:
  • Qi Li,
  • Ting-Peng Liang
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 15 August 2005

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