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User-centred system design: addressing user needs with a mobile information system

Published: 19 September 2005 Publication History

Abstract

As mobile information systems (MISs) penetrate public facilities more and more, the way we deal with objects will continuously be changed by these technologies. Therefore, an understanding of users' natural behaviour within an environmental context becomes critical for an appropriate user interface. As part of a user-centred development approach [3], structured field interviews were conducted in a science museum. The main question was: What attributes must a MIS offer to meet visitors' needs? The interviews were analysed qualitatively and reveal a strong demand for flexible and adaptable information systems within a mobile context.

References

[1]
Bradley, N. A. and Dunlop, M. D. Understanding Contextual Interactions to Design Navigational Context-Aware Applications. In Proceedings of Human Computer Interaction with Mobile Devices (4th International Symposium, Mobile HCI 2002) (Pisa, Italy, September 18-20, 2002). Springer, Berlin, 2002, 349--353.
[2]
Cooper, A. and Reimann, R. About Face 2.0: The Essentials of Interaction Design. Wiley, Indianapolis, Indiana, 2003.
[3]
Holtzblatt, K., Burns Wendell, J. and Wood, S. Rapid Contextual Design. A How-To Guide to Key Techniques for User-Centered Design. Morgan Kaufmann, San Francisco, CA, 2005.
[4]
Nielsen, J. Usability Engineering. Academic Press, Chestnut Hill, MA, 1993.
[5]
Weidenmann, B. Multicodierung und Multimodalität im Lernprozess. In Information und Lernen mit Multimedia und Internet. (3. Aufl.) Beltz, Weinheim, 2002, 45--62.
[6]
Weiss, S. Handheld Usability. Wiley & Sons, New York, 2002.

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MobileHCI '05: Proceedings of the 7th international conference on Human computer interaction with mobile devices & services
September 2005
400 pages
ISBN:1595930892
DOI:10.1145/1085777
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 19 September 2005

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Author Tags

  1. adaptability
  2. location-based information
  3. mobile museum guide
  4. multimodal and multicodal information presentation
  5. museum
  6. user requirements
  7. user-centred design

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MobileHCI05

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