Article

Information search and re-access strategies of experienced web users

Authors:

Natalie Jhaveri,

Mika KäkiAuthors Info & Claims

WWW '05: Proceedings of the 14th international conference on World Wide Web

Pages 583 - 592

https://doi.org/10.1145/1060745.1060831

Published: 10 May 2005 Publication History

Abstract

Experienced web users have strategies for information search and re-access that are not directly supported by web browsers or search engines. We studied how prevalent these strategies are and whether even experienced users have problems with searching and re-accessing information. With this aim, we conducted a survey with 236 experienced web users. The results showed that this group has frequently used key strategies (e.g., using several browser windows in parallel) that they find important, whereas some of the strategies that have been suggested in previous studies are clearly less important for them (e.g., including URLs on a webpage). In some aspects, such as query formulation, this group resembles less experienced web users. For instance, we found that most of the respondents had misconceptions about how their search engine handles queries, as well as other problems with information search and re-access. In addition to presenting the prevalence of the strategies and rationales for their use, we present concrete designs solutions and ideas for making the key strategies also available to less experienced users.

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Cited By

Lafia SMillion AHemphill L(2024)Exploratory and directed search strategies at a social science data archiveIASSIST Quarterly10.29173/iq108748:1Online publication date: 28-Mar-2024
https://doi.org/10.29173/iq1087
Sigethy SMayer SSchneegass C(2024)Learning in the wild – exploring interactive notifications to foster organic retention of everyday media contentBehaviour & Information Technology10.1080/0144929X.2024.2366985(1-21)Online publication date: 18-Jun-2024
https://doi.org/10.1080/0144929X.2024.2366985
Han QChen HFan HPeng Z(2023)ReDBot: Exploring Conversational Recommendation for Decision-Making Support in Group ChatsProceedings of the Eleventh International Symposium of Chinese CHI10.1145/3629606.3629615(73-80)Online publication date: 13-Nov-2023
https://dl.acm.org/doi/10.1145/3629606.3629615
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Index Terms

Information search and re-access strategies of experienced web users
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Interactive systems and tools
      1. User interface management systems
2. Information systems
  1. Information retrieval
    1. Information retrieval query processing
  2. World Wide Web
    1. Web applications
    2. Web services

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cover image ACM Conferences

WWW '05: Proceedings of the 14th international conference on World Wide Web

May 2005

781 pages

ISBN:1595930469

DOI:10.1145/1060745

Conference Chairs:
Allan Ellis
Southern Cross University
,
Tatsuya Hagino
Keio University

Copyright © 2005 ACM.

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Published: 10 May 2005

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Cited By

Lafia SMillion AHemphill L(2024)Exploratory and directed search strategies at a social science data archiveIASSIST Quarterly10.29173/iq108748:1Online publication date: 28-Mar-2024
https://doi.org/10.29173/iq1087
Sigethy SMayer SSchneegass C(2024)Learning in the wild – exploring interactive notifications to foster organic retention of everyday media contentBehaviour & Information Technology10.1080/0144929X.2024.2366985(1-21)Online publication date: 18-Jun-2024
https://doi.org/10.1080/0144929X.2024.2366985
Han QChen HFan HPeng Z(2023)ReDBot: Exploring Conversational Recommendation for Decision-Making Support in Group ChatsProceedings of the Eleventh International Symposium of Chinese CHI10.1145/3629606.3629615(73-80)Online publication date: 13-Nov-2023
https://dl.acm.org/doi/10.1145/3629606.3629615
Ma RLassila HNurgalieva LLindqvist J(2023)When Browsing Gets Cluttered: Exploring and Modeling Interactions of Browsing Clutter, Browsing Habits, and CopingProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580690(1-29)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580690
Li WXie YJiang HSun Y(2023)Differentiable Topics Guided New Paper RecommendationNeural Information Processing10.1007/978-981-99-8076-5_4(44-56)Online publication date: 14-Nov-2023
https://doi.org/10.1007/978-981-99-8076-5_4
Stone M(2022)Understanding and Evaluating Search ExperienceSynthesis Lectures on Information Concepts, Retrieval, and Services10.2200/S01166ED1V01Y202202ICR07714:1(1-105)Online publication date: 28-Mar-2022
https://doi.org/10.2200/S01166ED1V01Y202202ICR077
Kotake JKitayama DAtzenbeck CRubart J(2022)Search UI with fill-in-the-blank for clarifying purpose of information exploration and its evaluationProceedings of the 5th Workshop on Human Factors in Hypertext10.1145/3538882.3542794(1-8)Online publication date: 28-Jun-2022
https://dl.acm.org/doi/10.1145/3538882.3542794
Brackenbury WChard KElmore AUr B(2022)Summarizing Sets of Related ML-Driven Recommendations for Improving File Management in Cloud StorageProceedings of the 35th Annual ACM Symposium on User Interface Software and Technology10.1145/3526113.3545704(1-11)Online publication date: 29-Oct-2022
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Liu MKuznetsov AKim YChang JKittur AMyers B(2022)Wigglite: Low-cost Information Collection and TriageProceedings of the 35th Annual ACM Symposium on User Interface Software and Technology10.1145/3526113.3545661(1-16)Online publication date: 29-Oct-2022
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Brackenbury WMcNutt AChard KElmore AUr B(2021)KondoCloud: Improving Information Management in Cloud Storage via Recommendations Based on File SimilarityThe 34th Annual ACM Symposium on User Interface Software and Technology10.1145/3472749.3474736(69-83)Online publication date: 10-Oct-2021
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