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Social affordances of computer-mediated communication technology: understanding adoption

Published: 31 March 2001 Publication History

Abstract

Computer-mediated communication (CMC) technology includes messaging systems, such as e-mail, and conferencing technologies designed to facilitate group work. Technology researchers argue that CMC adoption fails when it interferes with subtle and complex social dynamics of groups. Yet, empirical studies of CMC use which explicitly associate social behavior with design features are largely absent from the literature. Also absent are conceptual tools for detecting and describing such behavior. This research addresses these absences by closely examining how CMC design supports social interaction among distributed work groups and thus, stimulates or suppresses adoption. Contributions of this work are a principled understanding of sociotechnical issues surrounding CMC use and recommendations for design.

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Erickson, T., Smith, d., Kellogg, W., Laff, M., Richards, J., & Bradner, E. (1999). Socially translucent systems: Social proxies, persistent conversations, and the design of 'Babble.'. Computer-Human Interaction. CHI '99, Pittsburgh, PA.
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Gaver, W. (1991). Technology affordances. Computer-Human Interaction Conference CHI '91, New Orleans.
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Grudin, J. (1994). Eight Challenges for Developers. Communications of the ACM, 37(1), 93-104.
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Nardi, B., Whittaker, S., Bradner, E. (2000). Interaction and Outeraction: Instant Messaging in Action. Conference on Computer-Supported Cooperative Work. CSCW. Seattle, Washington. USA.
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Published In

cover image ACM Conferences
CHI EA '01: CHI '01 Extended Abstracts on Human Factors in Computing Systems
March 2001
544 pages
ISBN:1581133405
DOI:10.1145/634067
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 31 March 2001

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Author Tags

  1. adoption
  2. computer-mediated communication
  3. groupware
  4. social affordance
  5. software design

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CHI01
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CHI01: Human Factors in Computing Systems
March 31 - April 5, 2001
Washington, Seattle

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Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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  • (2022)Facing Radical Digitalization: Capturing Teachers’ Transition to Virtual Classrooms Through Ideal Type ExperiencesJournal of Educational Computing Research10.1177/0735633121106942460:6(1351-1372)Online publication date: 11-Feb-2022
  • (2021)The Role of Perceived Utilitarian and Hedonic Value in Predicting Use of Location-Based Anonymous Social Networking SitesOnline Journal of Communication and Media Technologies10.30935/ojcmt/1111411:4(e202118)Online publication date: 2021
  • (2021)Fifty Shades of GreyProceedings of the 2021 ACM Conference on Fairness, Accountability, and Transparency10.1145/3442188.3445871(64-76)Online publication date: 3-Mar-2021
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  • (2020)Navigating ambiguous negativity: A case study of Twitch.tv live chatsNew Media & Society10.1177/146144482097899924:8(1830-1851)Online publication date: 25-Dec-2020
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  • (2019)Friending to FlameProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300567(1-12)Online publication date: 2-May-2019
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  • (2016)"It Was More Than Just the Game, It Was the Community"Proceedings of the 2016 49th Hawaii International Conference on System Sciences (HICSS)10.1109/HICSS.2016.471(3781-3790)Online publication date: 5-Jan-2016
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