Abstract
Prof. Rudi Studer has been technical director of a number of significant EU collaborative projects researching the application of semantic technology to Knowledge Management. In this chapter, drawing largely on work done in these projects, we provide an overview of the knowledge management problems and opportunities faced by large organisations; and indeed also shared by some smaller organisations. We show how semantic technologies can make a significant contribution. We look at the key application areas: searching and browsing for information; sharing knowledge; supporting processes, in particular informal processes; and extracting knowledge from unstructured information. In each application area we describe some solutions, either currently available or being researched. We do this to provide examples of what is possible rather than to provide a comprehensive list. The use of ontologies as a form of knowledge representation underlies everything we talk about in the chapter. Ontologies offer expressive power; they provide flexibility, with the ability to evolve dynamically unlike typical database schemata; and they make machine reasoning possible.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Abecker, A., van Elst, L.: Ontologies for knowledge management. In: Staab, S., Studer, R. (eds.) Handbook on Ontologies, pp. 435–454. Springer, Berlin (2004). Chap. 22
Bloehdorn, S., Görlitz, O., Schenk, S., Völkel, M.: TagFS—tag semantics for hierarchical file systems. In: Proceedings of I-KNOW 06, Graz, Austria, September 6–8th (2006)
Bontcheva, K., Cunningham, H., Kiryakov, A., Tablan V.: Semantic annotation and human language technology. In: Davies, J., Studer, R., Warren, P. (eds.) Semantic Web Technologies: Trends and Research in Ontology-Based Systems, pp. 29–50 (2006)
Bontcheva, K., Davies, J., Duke, A., Glover, T., Kings, N., Thurlow, I.: Semantic information access. In: Davies, J., Studer, R., Warren, P. (eds.) Semantic Web Technologies: Trends and Research in Ontology-Based Systems, pp. 139–169 (2006)
Bontcheva, K., Tablan, V., Maynard, D., Cunningham, H.: Evolving GATE to meet new challenges in language engineering. Natural Language Engineering 10(3–4), 349–373 (2004)
Cunningham, H., Maynard, D., Bontcheva, K., Tablan, V.: GATE: an architecture for development of robust HLT. In: Proceedings of the 40th Anniversary Meeting of the Association for Computational Linguistics (ACL-02), Philadelphia, PA, pp. 168–175 (2002)
Davenport, T.H.: Knowledge Management Case Study; Knowledge Management at Ernst & Young. Information Technology Management White Paper. http://www.itmweb.com/essay537.htm (1997)
Davies, J., Fensel, D., van Harmelen, F., Towards the Semantic Web: Ontology-Driven Knowledge Management. Wiley, Chichester (2003)
Davies, J., Kiryakov, A., Duke, A.: Semantic search. In: Goker, A., Davies, J. (eds.) Information Retrieval: Searching in the 21st Century. Wiley, London (2009)
Drucker, P.: Knowledge-worker productivity: the biggest challenge. California Management Review 41, 79–94 (1999)
Duke, A., Heizmann, J.: Semantically enhanced search and browse. In: Davies, J., Grobelnik, M., Mladenic, D. (eds.) Semantic Knowledge Management, pp. 85–102. Springer, Berlin (2009)
Dumais, S., Cutrell, E., Cadiz, J., Jancke, G., Sarin, R., Robbins, D.: Stuff I’ve seen: a system for personal information retrieval and re-use. In: Proceedings of SIGIR’03, Toronto. ACM Press, New York (2003)
Economist Intelligence Unit: Enterprise knowledge workers: understanding risks and opportunities (2007)
Ezingeard, J., Leigh, S., Chandler-Wilde, R.: Knowledge management at Ernst & Young UK: getting value through knowledge flows. In: Proceedings of the Twenty First International Conference on Information Systems, Brisbane, Queensland, Australia, pp. 807–822 (2000)
Groza, T., Handschuh, S., Moeller, K., Grimnes, G., Sauermann, L., Minack, E., Mesnage, C., Jazayeri, M., Reif, G., Gudjonsdottir, R.: The NEPOMUK project—on the way to the social semantic desktop. In: Proceedings of I-Semantics, pp. 201–211 (2007)
Haase, P., Herzig, D., Musen, M., Tran, T.: Semantic Wiki search. In: Proceedings of the 6th European Semantic Web Conference, Heraklion, Greece, pp. 445–460. Springer, Berlin (2009)
Hayman, S.: Folksonomies and tagging: new developments in social bookmarking. In: Proceedings of the Ark Group Conference: Developing and Improving Classification Schemes (2007)
Heymann, P., Garcia-Molina, H.: Collaborative creation of communal hierarchical taxonomies in social tagging systems. Technical Report 2006-10, Stanford University. http://ilpubs.stanford.edu:8090/775/ (2006)
Kiryakov, A.: Ontologies for knowledge management. In: Davies, J., Studer, R., Warren, P. (eds.) Semantic Web Technologies: Trends and Research in Ontology-Based Systems. Wiley, New York (2006)
Krötzsch, M., Vrandecic, D., Völkel, M.: Semantic MediaWiki. In: Cruz, I., Decker, S., Allemang, D., Preist, C., Schwabe, D., Mika, P., Uschold, M., Aroyo, L. (eds.) Proceedings of the 5th International Semantic Web Conference (ISWC-06). Springer, Berlin (2006)
Krötzsch, M., Bürger, T., Luger, L., Vrandecic, D., Wölger, S.: ACTIVE deliverable D1.3.2, Collaborative Articulation of Enterprise Knowledge. http://www.active-project.eu/fileadmin/public_documents/D1.3.2_collaboration_articulation_of_enterprise_knowledge.pdf (2010)
Lindstaedt, S., Mayer, H.: A storyboard of the APOSDLE vision. Poster submitted to the First European Conference on Technology Enhanced Learning (EC-TEL 2006), October 01–04, 2006, Crete, Greece (2006)
Millen, D., Feinberg J., Kerr, B.: Social Bookmarking in the Enterprise, pp. 28–35. ACM Queue. http://researchweb.watson.ibm.com/jam/601/p28-millen.pdf (2005)
Mladenic, D.: Text mining in action! In: From Data and Information Analysis to Knowledge Engineering. Proceedings of the 29th Annual Conference of the Gesellschaft für Klassifikation e.V. University of Magdeburg (2005)
Moore, C: (vice president and research director Forrester Research): Information Indepth. Oracle. http://www.oracle.com/newsletters/information-insight/content-management/feb-07/index.html (February 2007)
Motik, B., Studer, R.: KAON2: a scalable reasoning tool for the semantic web. In: Proceedings of the 2nd European Semantic Web Conference (ESWC’05), Heraklion, Greece (2005)
Murphy, B., Markham, R.: eDiscovery Bursts Onto The Scene. Forrester (2006)
Musielak, M., Hambach, S., Christi, C.: APOSDLE contextualised cooperation. In: ACM SIGCHI: ACM Conference on Computer Supported Cooperative Work 2008. Electronic Proceedings: CSCW [CD-ROM]. ACM Press, New York (2008)
OASIS: Unstructured Information Management Architecture (UIMA) Version 1.0. Working Draft 05 (29 May 2008)
Papailiou, N., Christidis, C., Apostolou, D., Mentzas, G., Gudjonsdottir, R.: Personal and group knowledge management with the social semantic desktop. In: Cunningham, P., Cunningham, M. (eds.) Collaboration and the Knowledge Economy: Issues, Applications and Case Studies. IOS Press, Amsterdam (2008). ISBN 978-1-58603-924-0
Rath, A., Devaurs, D., Lindstaedt, S.: UICO: an ontology-based user interaction context model for automatic task detection on the computer desktop. In: Proceedings of the 1st Workshop on Context, Information and Ontologies. ACM International Conference Proceedings Series (2009)
Russell-Rose, T., Stevenson, M.: The role of natural language processing in information retrieval. In: Goker, A., Davies, J. (eds.) Information Retrieval: Searching in the 21st Century. Wiley, London (2009)
Sauermann, L., Bernardi, A., Dengel, A.: Overview and outlook on the semantic desktop. In: Proceedings of the 1st Workshop on the Semantic Desktop, ISWC 2005 (2005). http://CEUR-WS.org/Vol-175/
Staab, S., Schnurr, H.-P., Studer, R., Sure, Y.: Knowledge processes and ontologies. IEEE Intelligent Systems 16(1), 26–34 (2001)
Sure, Y., Angele, J., Staab, S.: Multifaceted inferencing for ontology engineering. In: Journal of Data Semantics, vol. 1. Lecture Notes in Computer Science, vol. 2800, pp. 128–152 (2003)
Sure, Y., Gomez-Perez, A., Daelemans, W., Reinberger, M.-L., Guarino, N., Noy, N.: Why evaluate ontology technologies? Because it works! IEEE Intelligent Systems 19(4), 74–81 (2004)
Sure, Y., Tempich, C., Vrandecic, D.: Ontology engineering methodologies. Semantic web technologies—trends and research. In: Davies, J., Studer, R., Warren, P. (eds.) Ontology-Based Systems (2006)
Thurlow, I., Warren, P.: Deploying and evaluating semantic technologies in a digital library. In: Davies, J., Grobelnik, M., Mladenic, D. (eds.) Semantic Knowledge Management, pp. 181–198. Springer, Berlin (2009)
Uschold, M., Gruninger, M.: Ontologies and semantics for seamless connectivity. SIGMOD Record 33(4), 58–64 (2004)
Vrandecic, D., Krötzsch, M.: Semantic MediaWiki. In: Davies, J., Grobelnik, M., Mladenic, D. (eds.) Semantic Knowledge Management, pp. 171–179. Springer, Berlin (2009)
Warren, P., Kings, N., Thurlow, I., Davies, J., Bürger, T., Simperl, E., Ruiz, C., Gómez-Pérez, J., Ermolayev, V, Ghani, R., Tilly, M., Bösser, T., Imtiaz, A.: Improving knowledge worker productivity—the ACTIVE integrated approach. BT Technology Journal 26(2) (2009)
Warren, P., Thurlow, I., Alsmeyer, A.: Applying semantic technology to a digital library. In: Davies J., Studer R., Warren P. (eds.) Semantic Web Technologies: Trends and Research in Ontology-Based Systems, pp. 237–257. Wiley, New York (2006)
Warren, P., Thurlow, I., Kings, N., Davies, J.: Knowledge management at the customer front-line—an integrated approach. Journal of the Institute of Telecommunications Professionals 4(1), (2010)
W3C: SKOS Simple Knowledge Organisation System. http://www.w3.org/2004/02/skos/ (2004)
Acknowledgements
In closing, the authors would like to thank Rudi Studer for many years of fruitful cooperation.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Davies, J., Warren, P., Sure, Y. (2011). Semantic Technology and Knowledge Management. In: Fensel, D. (eds) Foundations for the Web of Information and Services. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19797-0_5
Download citation
DOI: https://doi.org/10.1007/978-3-642-19797-0_5
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-19796-3
Online ISBN: 978-3-642-19797-0
eBook Packages: Computer ScienceComputer Science (R0)