default search action

combined dblp search
author search
venue search
publication search

ask others

Marko Jäntti

> Home > Persons

Person information

Refine list

refinements active!

zoomed in on ?? of ?? records

view refined list in

export refined list as

showing all ?? records

2020 – today

see FAQ

What is the meaning of the colors in the publication lists?

2024
[j2]
- view
  authority control:
- export record
  dblp key:
  - journals/sqj/JanttiA24
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/sqj/JanttiA24
Marko Jäntti, Markus Aho:
Quality aspects of digital forest service management: a case study. Softw. Qual. J. 32(1): 75-94 (2024)
[c28]
- view
  authority control:
- export record
  dblp key:
  - conf/quatic/JanttiL24
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/quatic/JanttiL24
Marko Jäntti, Henri Lindström:
Improving the Quality of Self-service in an IT Service Provider Organization: A Case Study. QUATIC 2024: 295-310
2023
[c27]
- view
  authority control:
- export record
  dblp key:
  - conf/quatic/HeikkinenJT23
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/quatic/HeikkinenJT23
Sanna Heikkinen, Marko Jäntti, Markku Tukiainen:
Continual Service Improvement: A Systematic Literature Review. QUATIC 2023: 30-44
2022
[c26]
- view
  authority control:
- export record
  dblp key:
  - conf/quatic/JanttiA22
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/quatic/JanttiA22
Marko Jäntti, Markus Aho:
Improving the Quality of ICT and Forestry Service Processes with Digital Service Management Approach: A Case Study on Forestry Liquids. QUATIC 2022: 175-189
2020
[c25]
- view
  authority control:
- export record
  dblp key:
  - conf/iit/Jantti20
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/iit/Jantti20
Marko Jäntti:
Studying Data Privacy Management in Small and Medium-Sized IT Companies. IIT 2020: 57-62
[c24]
- view
  authority control:
- export record
  dblp key:
  - conf/quatic/HeikkinenJS20
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/quatic/HeikkinenJS20
Sanna Heikkinen, Marko Jäntti, Kaija Saranto:
Applying Continual Service Improvement Practices to Study Quality of Healthcare Information System Services: A Case Study. QUATIC 2020: 155-168

2010 – 2019

see FAQ

What is the meaning of the colors in the publication lists?

2019
[c23]
- view
  authority control:
- export record
  dblp key:
  - conf/quatic/HeikkinenJ19
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/quatic/HeikkinenJ19
Sanna Heikkinen, Marko Jäntti:
Studying Continual Service Improvement and Monitoring the Quality of ITSM. QUATIC 2019: 193-206
2017
[c22]
- view
  authority control:
- export record
  dblp key:
  - conf/icca3/PanjwaniJ17
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/icca3/PanjwaniJ17
Mehdi Panjwani, Marko Jäntti:
Data Protection & Security Challenges in Digital & IT Services: A Case Study. ICCA 2017: 379-383
2016
[j1]
- view
  authority control:
- export record
  dblp key:
  - journals/itm/JanttiH16
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/itm/JanttiH16
Marko Jäntti, Virpi Hotti:
Defining the relationships between IT service management and IT service governance. Inf. Technol. Manag. 17(2): 141-150 (2016)
[c21]
- view
  authority control:
- export record
  dblp key:
  - conf/quatic/PanjwaniJS16
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/quatic/PanjwaniJS16
Mehdi Panjwani, Marko Jäntti, Juuso Sormunen:
IT Service Management from a Perspective of Small and Medium Sized Companies. QUATIC 2016: 210-215
2015
[c20]
- view
  authority control:
- export record
  dblp key:
  - conf/eurospi/SaarelainenJ15
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/eurospi/SaarelainenJ15
Kari Saarelainen, Marko Jäntti:
A Case Study on Improvement of Incident Investigation Process. EuroSPI 2015: 17-28
2013
[c19]
- view
  authority control:
- export record
  dblp key:
  - conf/profes/JanttiR13
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/profes/JanttiR13
Marko Jäntti, Terry Rout:
Improving IT Service Operation Processes. PROFES 2013: 359-362
[c18]
- view
  authority control:
- export record
  dblp key:
  - conf/spice/JanttiRWHC13
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/spice/JanttiRWHC13
Marko Jäntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel:
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach. SPICE 2013: 176-187
2012
[c17]
- view
  authority control:
- export record
  dblp key:
  - conf/dexaw/HeikkinenJ12
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/dexaw/HeikkinenJ12
Sanna Heikkinen, Marko Jäntti:
Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies. DEXA Workshops 2012: 55-59
[c16]
- view
  authority control:
- export record
  dblp key:
  - conf/eurospi/HeikkinenJ12
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/eurospi/HeikkinenJ12
Sanna Heikkinen, Marko Jäntti:
Establishing a Continual Service Improvement Model: A Case Study. EuroSPI 2012: 61-72
[c15]
- view
  authority control:
- export record
  dblp key:
  - conf/iiaiaai/JanttiS12
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/iiaiaai/JanttiS12
Marko Jäntti, Antti Suhonen:
Improving Service Level Management Practices: A Case Study in an IT Service Provider Organization. IIAI-AAI 2012: 139-144
[c14]
- view
  authority control:
- export record
  dblp key:
  - conf/profes/Jantti12
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/profes/Jantti12
Marko Jäntti:
Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering. PROFES 2012: 218-232
2011
[c13]
- view
  authority control:
- export record
  dblp key:
  - conf/dexaw/Jantti11
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/dexaw/Jantti11
Marko Jäntti:
Improving Incident Management Processes in Two IT Service Provider Companies. DEXA Workshops 2011: 26-30
[c12]
- view
  authority control:
- export record
  dblp key:
  - conf/eurospi/JanttiJ11
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/eurospi/JanttiJ11
Marko Jäntti, Julia Järvinen:
Improving the Deployment of IT Service Management Processes: A Case Study. EuroSPI 2011: 37-48
2010
[c11]
- view
  authority control:
- export record
  dblp key:
  - conf/eknow/JanttiK10
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/eknow/JanttiK10
Marko Jäntti, Jaakko Kalliokoski:
Identifying Knowledge Management Challenges in a Service Desk: A Case Study. eKNOW 2010: 100-105
[c10]
- view
  authority control:
- export record
  dblp key:
  - conf/eurospi/LahtelaJ10
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/eurospi/LahtelaJ10
Antti Lahtela, Marko Jäntti:
Improving IT Service Management Processes: A Case Study on IT Service Support. EuroSPI 2010: 95-106
[c9]
- view
  authority control:
- export record
  dblp key:
  - conf/icds/LahtelaJK10
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/icds/LahtelaJK10
Antti Lahtela, Marko Jäntti, Jukka Kaukola:
Implementing an ITIL-Based IT Service Management Measurement System. ICDS 2010: 249-254
[c8]
- view
  authority control:
- export record
  dblp key:
  - conf/icsea/SihvonenJ10
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/icsea/SihvonenJ10
Hanna-Miina Sihvonen, Marko Jäntti:
Improving Release and Patch Management Processes: An Empirical Case Study on Process Challenges. ICSEA 2010: 232-237

2000 – 2009

see FAQ

What is the meaning of the colors in the publication lists?

2009
[c7]
- view
  authority control:
- export record
  dblp key:
  - conf/eknow/JanttiTK09
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/eknow/JanttiTK09
Marko Jäntti, Kirsi Tanskanen, Jukka Kaukola:
Knowledge Management Challenges in Customer Support: A Case Study. eKNOW 2009: 78-83
[c6]
- view
  authority control:
- export record
  dblp key:
  - conf/icons/Jantti09
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/icons/Jantti09
Marko Jäntti:
Defining Requirements for an Incident Management System: A Case Study. ICONS 2009: 184-189
[c5]
- view
  authority control:
- export record
  dblp key:
  - conf/profes/Jantti09
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/profes/Jantti09
Marko Jäntti:
Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management. PROFES 2009: 317-331
2008
[c4]
- view
  authority control:
- export record
  dblp key:
  - conf/profes/JanttiP08
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/profes/JanttiP08
Marko Jäntti, Niko Pylkkänen:
Improving Customer Support Processes: A Case Study. PROFES 2008: 317-329
2007
[c3]
- view
  authority control:
- export record
  dblp key:
  - conf/profes/JanttiMPK07
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/profes/JanttiMPK07
Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen:
Improving the Problem Management Process from Knowledge Management Perspective. PROFES 2007: 389-401
2006
[c2]
- view
  authority control:
- export record
  dblp key:
  - conf/eurospi/JanttiK06
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/eurospi/JanttiK06
Marko Jäntti, Kari Kinnunen:
Improving the Software Problem Management Process: A Case Study. EuroSPI 2006: 40-49
[c1]
- view
  authority control:
- export record
  dblp key:
  - conf/profes/JanttiTE06
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/profes/JanttiTE06
Marko Jäntti, Tanja Toroi, Anne Eerola:
Difficulties in Establishing a Defect Management Process: A Case Study. PROFES 2006: 142-150

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.