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29th SIGUCCS 2001: Portland, Oregon, USA
- Johanna Colgrove, Marv Dunn, Kelly Wainwright:
Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001. ACM 2001, ISBN 1-58113-382-0
Technical Session
- Matt Alofs:
In the outpost trenches: bridging physical gaps in customer service. 1-2 - William R. Anderson, Larry Fields, Thelma E. Simons, Kathy Pribbenow, Christopher Jones:
Crossing the bridge while you build it: a smooth migration to new servers and services. 3-7 - Jayne Ashworth:
Excellence in support or support is more than a correct answer. 8-11 - Janet Belew:
Students helping students in residence: how suite it is... 12-14 - Miranda Carney-Morris, Mike McNamara:
How to provide something for everyone without going insane. 15-18 - Grace L. Chiang, Robin Deily, Jeanne Cavanaugh, Marge Rowell, Barbara Sydney, Colleen Wheeler:
Building bridges for learning within and between organizations. 19-22 - Barb Coleman:
ITS professional development: refine, reward, retain. 23-26 - Kevin Davis:
Saving users from themselves: creating an effective student-oriented anti-virus intervention. 27-32 - Almond D. Dillard, Galen Raether:
IT staff training and development. 33-35 - Susan T. Dunnavant:
Blackberries in support of technology. 36-39 - Susan T. Dunnavant:
Technology liaisons: bridging the communications gap between users and support. 40-43 - Brian Gardner, Neil Clarke:
Helping faculty make technology a part of the curriculum. 44-48 - Cynthia Grainger:
Just-for-me training: personalized options for training on demand. 49-54 - Bronwen Jean Heuer:
What's a trainer to do? 55-58 - Dawn E. Irish:
Putting the horse before the cart: preparing your staff for project management software. 59-62 - Christopher Jones:
How to retire a server without stranding your customers: a small migration at the university of oregon. 63-64 - Gina M. Jones:
One solution for project management. 65-69 - April Krukowski:
Providing file storage & web space for students: which path to take? 70-72 - Todd Krupa:
Triple play: delivering effective & key communication. 73-79 - Betsy Layman:
Using a ten step plan to provide outstanding customer service. 80-82 - Anne Lind, Steven Sather, Linwood Futrelle, Patrick Valiquette:
Lessons learned: implementing a desktop replacement program. 83-87 - Tony D. Lovgren:
Strategies for implementing unmanned labs. 88-92 - John Mackenzie:
An analysis of classroom technology. 93-96 - Marie Mayer:
What i learned about user support from bartending. 97-100 - Owen G. McGrath:
Organizing new interactions: internet portals in the instructional computer lab. 101-105 - Jerry McGarrity:
Implementing a knowledge management solution: from scattered, individual tools to a shared, fully-stocked workshop. 106-110 - Karen McRitchie:
The bridge to our students: residential computing. 111-114 - Cynthia A. Murnan:
Bridging the bandwidth gap: measures to maintain bandwidth availability. 115-119 - Douglas N. Nguyen, David Holter:
NT/Windows 2000 user profile issues. 120-122 - James Dale Osborn:
Using webpages to make your life easier. 123-128 - L. G. Parkhurst Jr.:
Bridging the gap with emergency operating procedures. 129-131 - L. G. Parkhurst Jr.:
Should we bridge the gap by outsourcing part of faculty support. 132-134 - Jerilyn Prescott, Tom Kilty, Gary Franklin, Andrew Cleary, Tony D. Lovgren, Angie Mai:
Evolution of three help desks. 135-141 - Changtao Qu, Wolfgang Nejdl
:
Constructing a web-based asynchronous and synchronous collaboration environment using WebDAV and Lotus Sametime. 142-149 - Michael Quiner, Rich Hinz:
The pokemon of user support: "gotta catch 'em all!". 150-152 - Don Rea, Keelan Cleary:
See for yourself: implementing web-based remote observation/control. 153-156 - Michael Richichi, Paul Coene:
Supporting ubiquitous computing through directory enabled technologies. 157-163 - John V. Roberts:
Track-it!: help desk automation. 164-168 - Marjorie Rowell:
Women & technology: how Wellesley College recruits, trains and retains student staff. 169-171 - Muna Sakya, Brad Beecher:
The implementation of prometheus: a case study. 172-176 - Paul Schmehl:
Barbarians at the gateway, defeating viruses in EDU. 177-180 - Carol L. Smith:
Strategies for supporting the 'human processes' in team-based instructional development projects. 181-185 - Carol Currie Sobczak, Jerilyn Prescott, Karen J. McRitchie:
Bridging the service gap with student employees: curse or blessing? 186-189 - Kay Sommers, Jane Hesler, Jim Bostick:
Little guys make a big splash: PDA projects at Virginia Commonwealth University. 190-193 - Kim Todd, Tabatha Verbick, Merlin Miller:
Policies for the digital age campus. 194-196 - Kathleen Cummings Topalian:
You can't build a bridge without a solid foundation: training, support, documentation and communication - the right foundation. 197-200 - Yasemin Tunc, Marchal Armstead:
Computer based testing: the ball state experience. 201-203 - Deb Wentorf:
Printed pages vs. web pages: the documentation dilemma. 204-209 - Jen Whiting
Surviving your success. 210-214 - Catherine Yang:
Creating the Standard Desktop Environment in a Non-Standard World. 215-218
Poster Session
- Joan Beatty-Lee, Tammy Hohlt, Brandon Hough, Brad Wilders:
Building a suspension bridge: how teamwork bridges the gap. 220-222 - Ethan Benatan, Jerry McGarrity:
Developing student help desk consultants: a skill-based modular approach. 223-226 - Deborah Elizabeth Cohen:
Transitioning to teaching online: factors that can help or hinder the process. 227-228 - Kathy Dunham, Andrea Shea:
Crossing the bridge from WebCT 2.x to 3.x. 229-230 - John H. Durnin:
Technology workshops by in-service teachers for pre-service teachers. 231-234 - Simon Graham
Mobilizing a graduate school. 235-236 - Kim Hirschenhofer, Suzanne Nanis:
Desktop support without visiting the desktop. 237-238 - Susan West Klein:
Bridging the communications gap with new students: partnerships are the key. 239-240 - Lida L. Larsen, Linda Gilday, Terry Moore:
Streamlining the recruitment process in a state university. 241-243 - Bryan Lee, Sian Shumway, Christopher A. Washington:
Hiring and training for dummies. 244-246 - Jerry Martin:
What does faculty really want from information technology? 247-248 - Marie Mayer, Frank Poduska:
Building bridges: using collaboration to leverage resources. 249-251 - Karen McRitchie:
Web tools: bridge the gap to student employees. 252-254 - Linda Putman:
Bridge to Istanbul: a look at information technology in the middle east. 255-257 - Michael Richichi:
ATTIC: a case study of directory-enabled course management. 258-261 - Justin L. Schakelman:
The changing role of online pedagogy: how may instructional management systems, metadata, and problem-based learning combine to facilitate learner-centered instruction. 262-263 - Brian Sierkowski, Carol Rhodes, William Goveia:
Creating usable simplicity in a text-based "quick help" website. 264-265 - Craig A. Stewart, Christopher S. Peebles, Mary Papakhian, John V. Samuel, David Hart, Stephen C. Simms:
High performance computing: delivering valuable and valued services at colleges and universities. 266-269 - Andrew Stutzman, Craig M. Kapp:
Academic and administrative computing: what's the difference? 270 - Kim Todd, Tabatha Verbick, Merlin Miller:
Ethics education in the microchip millennium. 271-274 - Carlos Alonso Vega
Java and reports, some solutions for the past, present and future. 275-278 - Jeff Whisler:
Faculty technology: when is custom programming a reasonable solution? 279 - Jen Whiting, Peter Everett:
Tools to help you survive your success. 280-281 - William P. Wilson:
Supporting a campus portal. 282-283
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