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"Adaptive Resource Management of a Virtual Call Center Using a Peer-to-Peer ..."

Munir Cochinwala et al. (2003)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2003-03-24

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  dblp key:
  - conf/im/CochinwalaJSS03
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  - https://dblp.org/rec/conf/im/CochinwalaJSS03
Munir Cochinwala, Namon Jackson, Hyong Sop Shim, Eric Sigman:
Adaptive Resource Management of a Virtual Call Center Using a Peer-to-Peer Approach. Integrated Network Management 2003: 425-437

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