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"Customer Satisfaction in the Airline Industry: the Case of British Airways."

Giovanna Nicolini, Silvia Salini (2006)

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DOI: 10.1002/QRE.763

access: closed

type: Journal Article

metadata version: 2020-07-09

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Giovanna Nicolini, Silvia Salini:
Customer Satisfaction in the Airline Industry: the Case of British Airways. Qual. Reliab. Eng. Int. 22(5): 581-589 (2006)

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