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"An Exploratory Study of the Formation and Impact of Electronic Service ..."
Chee-Wee Tan, Izak Benbasat, Ronald T. Cenfetelli (2016)
- Chee-Wee Tan, Izak Benbasat, Ronald T. Cenfetelli:
An Exploratory Study of the Formation and Impact of Electronic Service Failures. MIS Q. 40(1): 1-29 (2016)
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