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"Measuring Information System Service Quality: SERVQUAL from the Other Side."

James J. Jiang, Gary Klein, Christopher L. Carr (2002)

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DOI: —

access: closed

type: Journal Article

metadata version: 2020-05-15

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  - journals/misq/JiangKC02
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  - https://dblp.org/rec/journals/misq/JiangKC02
James J. Jiang, Gary Klein, Christopher L. Carr:
Measuring Information System Service Quality: SERVQUAL from the Other Side. MIS Q. 26(2): 145-166 (2002)

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