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"The Impact of Workaround Difficulty on Frontline Employees' Response to ..."

Anita L. Tucker (2016)

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DOI: 10.1287/MNSC.2015.2170

access: closed

type: Journal Article

metadata version: 2024-10-06

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Anita L. Tucker:
The Impact of Workaround Difficulty on Frontline Employees' Response to Operational Failures: A Laboratory Experiment on Medication Administration. Manag. Sci. 62(4): 1124-1144 (2016)

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