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"OR Practice - A Queueing Model for Telephone Operator Staffing."

David Y. Sze (1984)

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DOI: 10.1287/OPRE.32.2.229

access: closed

type: Journal Article

metadata version: 2020-03-31

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David Y. Sze:
OR Practice - A Queueing Model for Telephone Operator Staffing. Oper. Res. 32(2): 229-249 (1984)

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