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"Optimal selection of contracts and work shifts in multi-skill call centers."

Roberto Cordone et al. (2014)

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DOI: 10.1007/S13675-013-0019-7

access: closed

type: Journal Article

metadata version: 2022-04-09

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  - journals/ejco/CordoneHRRP14
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  - https://dblp.org/rec/journals/ejco/CordoneHRRP14
Roberto Cordone, Pierre Hosteins, Giovanni Righini, Paolo Ravizza, Andrea Piselli:
Optimal selection of contracts and work shifts in multi-skill call centers. EURO J. Comput. Optim. 2(4): 247-277 (2014)

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