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"Closing the user and provider service quality gap."

James J. Jiang et al. (2003)

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DOI: 10.1145/606272.606276

access: closed

type: Journal Article

metadata version: 2018-11-06

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  - journals/cacm/JiangKTC03
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  - https://dblp.org/rec/journals/cacm/JiangKTC03
James J. Jiang, Gary Klein, Debbie B. Tesch, Houn-Gee Chen:
Closing the user and provider service quality gap. Commun. ACM 46(2): 72-76 (2003)

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