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"What do Support Analysts Know about Their Customers? On the Study and ..."

Lloyd Montgomery, Daniela E. Damian (2019)

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DOI: —

access: open

type: Informal or Other Publication

metadata version: 2019-01-31

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  - electronic edition @ arxiv.org (open access)
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  dblp key:
  - journals/corr/abs-1901-01092
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  persistent URL:
  - https://dblp.org/rec/journals/corr/abs-1901-01092
Lloyd Montgomery, Daniela E. Damian:
What do Support Analysts Know about Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations. CoRR abs/1901.01092 (2019)

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