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"From Service Level Agreements (SLA) to Experience Level Agreements (ELA): ..."
Martín Varela et al. (2015)
- Martín Varela, Patrick Zwickl, Peter Reichl, Min Xie, Henning Schulzrinne:
From Service Level Agreements (SLA) to Experience Level Agreements (ELA): The challenges of selling QoE to the user. ICC Workshops 2015: 1741-1746
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