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"Improving Service Quality by Prioritizing Service Attributes Using ..."

Chin-Mei Chou, Cindy Sutanto, Shu-Kai Wu (2015)

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DOI: 10.1007/978-3-319-20612-7_49

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-24

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Chin-Mei Chou, Cindy Sutanto, Shu-Kai Wu:
Improving Service Quality by Prioritizing Service Attributes Using SERVQUAL and Kano Model - A Case Study of Nursing Home in Taiwan. HCI (4) 2015: 513-525

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