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"Online Customer Reviews Used as Complaint Management Tool."

Christian Maurer, Sabrina Schaich (2011)

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DOI: 10.1007/978-3-7091-0503-0_40

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-24

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  dblp key:
  - conf/enter/MaurerS11
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Christian Maurer, Sabrina Schaich:
Online Customer Reviews Used as Complaint Management Tool. ENTER 2011: 499-511

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