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"Switching Costs between Customer Satisfaction and Loyalty."

Xuecheng Yang et al. (2009)

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DOI: 10.1109/CSO.2009.322

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-23

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  dblp key:
  - conf/cso/YangWZZY09
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  persistent URL:
  - https://dblp.org/rec/conf/cso/YangWZZY09
Xuecheng Yang, Jun Wu, Xiaohang Zhang, Feng Zuo, Quan Yu:
Switching Costs between Customer Satisfaction and Loyalty. CSO (1) 2009: 768-772

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