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"Analysis of the Volvo IT Incident and Problem Handling Processes using ..."

Zbigniew Paszkiewicz, Willy Picard (2013)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2023-03-10

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  - electronic edition @ ceur-ws.org (open access)
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  dblp key:
  - conf/bpm/PaszkiewiczP13
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  - https://dblp.org/rec/conf/bpm/PaszkiewiczP13
Zbigniew Paszkiewicz, Willy Picard:
Analysis of the Volvo IT Incident and Problem Handling Processes using Process Mining and Social Network Analysis. BPIC@BPM 2013

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