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5th ICServ 2017: Vienna, Austria
- Yoshinori Hara, Dimitris Karagiannis:
Serviceology for Services - 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings. Lecture Notes in Computer Science 10371, Springer 2017, ISBN 978-3-319-61239-3
Human-Centered Service
- Wolfgang Seiringer:
Analysing and Computing the Risk of Customer Integration for a Service Provider. 3-14 - Takashi Tanizaki, Takeshi Shimmura, Nobutada Fujii
:
Shift Scheduling to Improve Customer Satisfaction, Employee Satisfaction and Management Satisfaction in Service Workplace Where Employees and Robots Collaborate. 15-25 - Alexander V. Smirnov, Nikolay Shilov
Application-Driven Product-Service System Configuration: Customer-Centered Strategy. 26-37 - Julie A. Edell:
Consumers' Responses to Service Failures and Recoveries. 38-45 - Mirjana Radonjic-Simic
Analyzing an Ecosystem for Complex Consumer Services. 46-52
Customer Satisfaction
- Hisashi Masuda
Approaches for Sustaining Cultural Resources by Adapting Diversified Context of Customers in Tourism: Comparison Between Japanese and Slovenian Cases. 55-63 - Kenju Akai
An Economic Lab Experiment for the Best Offer and Approval in Face-to-Face Service Interaction Situation. 64-74 - Satoko Tsuru, Maki Kariyazaki:
Development of a Three-Stage Public Observation Service System Model with Logics for Observation/Assessment. 75-87
Service Innovation and Marketing
- Ryo Fukushima, Koji Tachioka, Tatsunori Hara
An Analysis of the Cognitive Processes Related to "Service Awareness" of Cabin Attendants. 91-100 - Katja Gutsche, Jennifer A. Griffith:
Automating Motivation: A Workplace Analysis of Service Technicians and the Motivational Impact of Automated Assistance. 101-108 - Atsunobu Kimura, Koki Kusano, Ryo Ymamashita, Yurika Katagiri:
Stiction-Free Learning Method for Service Design Beginner. 109-120 - Kazutoshi Sakaguchi
A Proposal of a Visualization Method for Service Ideas Using Paper Card Based-Fieldwork. 121-134 - Abdul Rahman Abdel Razek
Introduction to a Service Prototyping Tool Box. 135-143 - Takeshi Kurata, Ryosuke Ichikari
Lab-Forming Fields and Field-Forming Labs. 144-149
Service Design
- Nesat Efendioglu, Robert Woitsch
A Modelling Method for Digital Service Design and Intellectual Property Management Towards Industry 4.0: CAxMan Case. 153-163 - Michael Walch, Dimitris Karagiannis:
Service-Driven Enrichment for KbR in the OMiLAB Environment. 164-177 - Benedikt Pittl, Dominik Bork
Modeling Digital Enterprise Ecosystems with ArchiMate: A Mobility Provision Case Study. 178-189 - Robert Andrei Buchmann, Ana-Maria Ghiran
Serviceology-as-a-Service: a Knowledge-Centric Interpretation. 190-201 - Pornprom Ateetanan, Sasiporn Usanavasin, Kunio Shirahada
From Service Design to Enterprise Architecture: The Alignment of Service Blueprint and Business Architecture with Business Process Model and Notation. 202-214 - I-Ling Yen, Farokh B. Bastani, San-Yih Hwang, Wei Zhu, Guang Zhou:
From Software Services to IoT Services: The Modeling Perspective. 215-223 - Ahson Javaid, Sabrina Kurjakovic, Hisashi Masuda
Enabling Digital Transformation in SMEs by Combining Enterprise Ontologies and Service Blueprinting. 224-233
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