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IESS 2016: Bucharest, Romania
- Theodor Borangiu, Monica Dragoicea
, Maria Henriqueta Nóvoa
Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings. Lecture Notes in Business Information Processing 247, Springer 2016, ISBN 978-3-319-32688-7
Service Exploration Theories and Processes
- Francesco Polese
Decision-Making in Smart Service Systems: A Viable Systems Approach Contribution to Service Science Advances. 3-14 - Virginia Ecaterina Oltean
On a Qualitative Game Theoretic Approach of Teacher-Student Interaction in a Public Higher Education Service System. 15-29 - Laleh Rafati, Geert Poels
Service-Dominant Strategic Sourcing: Value Creation Versus Cost Saving. 30-44 - Soe-Tsyr Daphne Yuan, Hsi-Yun Wang:
New Service's Expectation Positioning by Applying Cumulative Prospect Theory. 45-59 - Nikhil R. Zope, Anand Kumar, Doji Samson Lokku:
Enabling Service Business Models Through Service Processes. 60-71
Modelling Service Requirements and Management of Business Processes
- Monica Dragoicea
Experience from a Modelling and Simulation Perspective in Smart Transport Information Service Design. 75-88 - Elena Fleaca
Process Modeling as Key Technique for Embedding the Practices of Business Process Management in Organization. 89-99 - Hasan Koç, Kurt Sandkuhl
Towards a Flexible Solution in Knowledge-Based Service Organizations: Capability as a Service. 100-111 - Carlos E. Salgado
A Three-Dimensional Approach for a Quality-Based Alignment Between Requirements and Architecture. 112-125
Value Co-creation Through Knowledge Management and User-Centric Services
- Jesús Alcoba, Susan Mostajo, Rowell Paras, Grace Cella Mejia, Romano Angelico Ebron:
Framing Meaningful Experiences Toward a Service Science-Based Tourism Experience Design. 129-140 - Zhongjie Wang, Dian-Hui Chu, Xiaofei Xu:
Personal Service Eco-Environment (PSE2): A User-Centric Services Computing Paradigm. 141-154 - Vera L. Miguéis
Using User-Generated Content to Explore Hotel Service Quality Dimensions. 155-169 - Maria Vincenza Ciasullo
How Service Innovation Contributes to Co-Create Value in Service Networks. 170-183
Service Design Methodologies and Patterns
- Niklas Kuehl:
Needmining: Towards Analytical Support for Service Design. 187-200 - Aminur Rahman Khan, Adrian Vilcu
An Efficient Procedure to Determine the Initial Basic Feasible Solution of Time Minimization Transportation Problem. 201-212 - Paolo Depaoli, Stefano Za
The Possible Evolution of the Co-operative Form in a Digitized World: An Effective Contribution to the Shared Governance of Digitization? 213-220 - Maurizio Cavallari
A Service-Value Approach to Mobile Application Valuation. 221-234
Service Innovation and Strategy
- Isabel M. Horta
The Assessment of Municipal Services: Environmental Efficiency of Buildings Construction. 237-250 - Barbora Moravcová, Filip Legény:
"Agile Adoption" in IT Companies - Building a Change Capability by Qualitative Description of Agile Implementation in Different Companies. 251-262 - Luisa Varriale, Domenico Tafuri:
Technology for Soccer Sport: The Human Side in the Technical Part. 263-276 - Liliana Ávila
Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda. 277-286 - Carlos Mendes, Nuno Silva
Automated Business Process Management. 287-298 - Thang Le Dinh
A Service-Oriented Living Lab for Continuous Performance Improvement in SMEs. 299-309
IT-Based Service Engineering
- Francesco Bellini
Digital Service Platform for Networked Enterprises Collaboration: A Case Study of the NEMESYS Project. 313-326 - Bertrand Verlaine, Ivan Jureta, Stéphane Faulkner:
How Can ITIL and Agile Project Management Coexist? - An Adaptation of the ITIL V.3 Life Cycle in Order to Integrate SCRUM. 327-342 - Claudiu Olteanu, Mihai Bucicoiu, Marius Popa:
SStream: An Infrastructure for Streaming Multimedia Content Efficiently and Securely in a Heterogeneous Environment. 343-354 - Anca Daniela Ionita
Integration of Hazard Management Services. 355-364
Servitization in Sustainable Manufacturing: Models and Information Technologies
- Octavian Morariu, Theodor Borangiu, Cristina Morariu, Silviu Raileanu:
Service Oriented Mechanisms for Smart Resource Allocation in Private Manufacturing Clouds. 367-383 - Yuval Cohen
Modeling a Manager's Work as a Service Activity. 384-391 - Adi Wolfson, Dorith Tavor
Servicizing as a Tool for Increasing the Sustainability of Product Life Cycles. 392-402 - Gabriela Varvara:
Service Architecture for CSP Based Planning for Holonic Manufacturing Execution Systems. 403-416
Product-Service Systems
- Pazanee Carpanen, Lia Patrício
Designing Product Service Systems in the Context of Social Internet of Things. 419-431 - Vasilica-Georgiana Puiu, Adrian Alexandrescu
An Event-Driven Service-Oriented Architecture for Performing Actions on Business Organization Items. 432-443 - Adrian Alexandrescu
Improving After-Sales Services Using Mobile Agents in a Service-Oriented Architecture. 444-456 - Barbara Resta
Designing and Configuring the Value Creation Network for Servitization. 457-470
Business Software Services and Data-Driven Service Design
- Dragos Dumitrescu, Mihai Carabas:
Generic Data Synchronization Algorithm in Distributed Systems. 473-484 - Min-Jun Kim, Chie-Hyeon Lim, Chang-Ho Lee, Kwang-Jae Kim, Seunghwan Choi, Yongsung Park:
Data-driven Approach to New Service Concept Design. 485-496 - Florin-Alexandru Stancu, Dan Popa, Loredana-Marsilia Groza, Florin Pop:
Queuing-Based Processing Platform for Service Delivery in Big Data Environments. 497-508 - Thang Le Dinh
A Service-Oriented Framework for Big Data-Driven Knowledge Management Systems. 509-521 - Madalina Zamfir, Vladimir Florian, Alexandru Stanciu
Towards a Platform for Prototyping IoT Health Monitoring Services. 522-533
Web Service Design and Service-Oriented Agents
- Florin Leon
A Freight Brokering System Architecture Based on Web Services and Agents. 537-546 - Dan Ionita
Automated Identification and Prioritization of Business Risks in e-service Networks. 547-560 - Linda Meleo
The Sharing Economy Revolution and Peer-to-peer Online Platforms. The Case of Airbnb. 561-570
IoT and Mobile Apps. for Public Transport Service Management
- Theodor Borangiu, Silviu Raileanu, Iulia Voinescu, Octavian Morariu:
Dynamic Service Capacity and Demand Matching in a Holonic Public Transport System. 573-589 - Muhammad Ghufron Mahfudhi, Teresa Galvão Dias
Specifying Modernization into Service-Oriented SaaS System in a Case of Public Transport Document Generator. 590-603 - Joana Hora Martins
Improving the Service Level of Bus Transportation Systems: Evaluation and Optimization of Bus Schedules' Robustness. 604-618 - Sorin Zamfir, Titus Constantin Balan
Mobile Communication Solutions for the Services in the Internet of Things. 619-632
E-Health Services and Medical Data Interoperability
- Sabrina Bonomi
Improving the Introduction of Electronic Health Record: Lessons from European and North American Countries. 635-648 - Maddalena Sorrentino
Health Care Co-production: Co-creation of Value in Flexible Boundary Spheres. 649-659 - Luisa Varriale, Paola Briganti, Gloria Guillot, Maria Ferrara:
Work-Related Stress in Health Care Services: A Quantitative Study in Italy. 660-673 - Mauro Romanelli:
New Technologies for Sustainable Health Care. 674-682 - Elena Madalina Rac-Albu, Vlad Ciobanu
Interoperability of Medical Data Through e-Health Service in Romania. 683-692 - Florin Daniel Anton, Silvia Anton:
Implementing the Patient Clinical Observation Sheet as a Service in Hospitals. 693-702
Service and IT-Oriented Learning and Education Systems
- Sabrina Bonomi
Innovation for Sustainable Development by Educating the Local Community. The Case of an Italian Project of Food Waste Prevention. 705-716 - Maria Conceição A. Silva Portela
The Assessment of Performance of Educational Services: The Case of Portuguese Secondary Schools. 717-731 - Gheorghe Militaru, Anca-Alexandra Purcarea, Olivia Doina Negoita, Andrei Niculescu:
Examining Cloud Computing Adoption Intention in Higher Education: Exploratory Study. 732-741 - Johannes Kunze von Bischhoffshausen, Peter Hottum, Ronny Schüritz:
Service Science Textbooks: Opportunities of an Interdisciplinary Approach. 742-749 - Sergio Cavalieri
Research and Education in Service Science Management and Engineering: The Case of the Italian Service Management Forum. 750-760
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