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ENTER 2010: Lugano, Switzerland
- Ulrike Gretzel
, Rob Law, Matthias Fuchs:
Information and Communication Technologies in Tourism, ENTER 2010, Proceedings of the International Conference in Lugano, Switzerland, February 10-12, 2010. Springer Vienna 2010, ISBN 978-3-211-99406-1
Technology Use by Hotels
- Peter O'Connor
Hotel Domain Name Adoption and Implementation. 1-12 - Christina Scholochow, Matthias Fuchs, Wolfram Höpken:
ICT Efficiency and Effectiveness in the Hotel Sector - A Three-Stage DEA Approach. 13-24 - Ekaterina Berezina, Cihan Cobanoglu
Importance-Performance Analysis of In-Room Technology Amenities in Hotels. 25-37
ICT Adoption and Use
- Wai Mun Lim:
Factor Analysis of Variables Affecting e-Marketing Adoption by UK Independent Hotels. 39-50 - Juho Pesonen
Comparing Internet commerce adoption between the Finnish and the European independent accommodation companies. 51-62 - Sudipta K. Sarkar
Use of Internet Applications & Tools by Health Tourism Agents in Malaysia: An Exploratory Study. 63-74
Website Evaluation
- ShanShan Qi, Rosanna Leung, Rob Law, Dimitrios Buhalis:
Hong Kong Residents' Perception of Travel Websites. 75-86 - Marcel Grüter, Olivier Blattmann, Simone von Burg, Thomas Myrach:
E-Success: An Instrument for Measuring Website Success. 87-98 - Alessandro Inversini, Lorenzo Cantoni
Presenting UsERA: User Experience Risk Assessment Model. 99-110
Mobile Technology
- Martin Goossen, Ron van Lammeren, Arend Ligtenberg
The Pro's and Contra's of an Interactive Location Based Service Using UMTS Transmission. 111-123 - Sabine Schneider, Francesco Ricci
Usability Guidelines for WAP-based Travel Planning Tools. 125-136 - Michael Canadi, Wolfram Höpken, Matthias Fuchs:
Application of QR Codes in Online Travel Distribution. 137-148 - Manfred Bortenschlager, Elisabeth Häusler, Wolfgang Schwaiger, Roman Egger, Mario Jooss:
Evaluation of the Concept of Early Acceptance Tests for Touristic Mobile Applications. 149-158
Tracking Technologies in Tourism Research, Management & Planning
- Antonio P. Russo, Salvador Anton Clavé, Noam Shoval:
Advanced Visitor Tracking Analysis in Practice: Explorations in the PortAventura Theme Park and Insights for a Future Research Agenda. 159-170 - Noam Shoval:
Monitoring and Managing Visitors Flows in Destinations using Aggregative GPS Data. 171-183 - Stefan van der Spek:
Tracking Tourists in Historic City Centres. 185-196
Online Travel Shopping
- Jun Shao
Looking Does not Automatically Lead to Booking: Analysis of Clickstreams on a Chinese Travel Agency Website. 197-208 - Enrique Bigné, Silvia Sanz-Blas
Why Some Internet Users Don't Buy Air Tickets Online. 209-221 - Christina Buttinger, Christina Feilmayr, Michael Guttenbrunner, Stefan Parzer, Birgit Pröll:
Extracting Room Prices from Web Tables - an Ontology-Aware Approach. 223-234
ICTs and Destination Management Organizations
- Marianna Sigala
DMOs, e-Democracy and Collaborative Destination Management: An Implementation Framework. 235-246 - Lorenzo Cantoni
eLearning Offers by Destination Management Organizations. 247-259 - Julia Hofbauer, Brigitte Stangl, Karin Teichmann:
Online Destination Marketing: Do Local DMOs Consider International Guidelines for Their Website Design?. 261-271
eSatisfaction, Dissatisfaction and Complaints
- Brigitte Stangl, Astrid Dickinger
How Communication Modes Determine Website Satisfaction. 273-284 - Norman Au, Rob Law, Dimitrios Buhalis:
The Impact of Culture on eComplaints: Evidence from Chinese Consumers in Hospitality Organisations. 285-296 - Jingxian Jiang, Ulrike Gretzel, Rob Law:
Do Negative Experiences Always Lead to Dissatisfaction? - Testing Attribution Theory in the Context of Online Travel Reviews. 297-308
Online Reputation
- Tao Yang, Davide Bolchini:
Quantifying Brand Values Perception in Destination Websites: a Design Requirements Perspective. 309-320 - Alessandro Inversini, Elena Marchiori, Christian Dedekind, Lorenzo Cantoni
Applying a Conceptual Framework to Analyze Online Reputation of Tourism Destinations. 321-332 - Rob Law:
An Analysis of the Impact of Tourism Journals on Google Scholar. 333-343
Travel Distribution
- Crystal Ip, ShanShan Qi, Rosanna Leung, Rob Law:
Which Overseas Destinations do Chinese Travelers Like to Visit?. 345-356 - Mohamed Abou-Shouk
Egyptian Travel Agents and e-Commerce. 357-368 - James Scicluna, Nathalie Steinmetz, Michal Zaremba:
Service Bundling with seekda! Dynamic Shop. 369-380
Online Search
- Daniel R. Fesenmaier
An Analysis of Search Engine Use for Travel Planning. 381-392 - Arthur Pitman, Markus Zanker, Matthias Fuchs, Maria Lexhagen
Web Usage Mining in Tourism - A Query Term Analysis and Clustering Approach. 393-403 - Bing Pan
Assessing the Dynamics of Search Results in Google. 405-416 - Valérie Guex:
A Sociological View of the Cybertourists. 417-428
Web 2.0
- Roland Schegg, Michael Fux:
A Comparative Analysis of Content in Traditional Survey versus Hotel Review Websites. 429-440 - Miriam Scaglione, Ahmad Fareed Ismail, Jean-Philippe Trabichet, Jamie Murphy:
An Investigation of Leapfrogging and Web 2.0 Implementation. 441-453 - Luiz Mendes-Filho, Felix B. Tan, Simon Milne:
Backpacker Use of User-Generated Content: A Consumer Empowerment Study. 455-466 - Hilary Murphy, Elia Adriana Centeno Gil, Roland Schegg:
An Investigation of Motivation to Share Online Content by Young Travelers - Why and Where. 467-478
Sustainability and Inclusion through ICTs
- Alisha Ali, Andrew J. Frew:
ICT and its Role in Sustainable Tourism Development. 479-491 - Kabiru Touray, Timothy Jung
Exploratory Study on Contributions of ICTs to Sustainable Tourism Development in Manchester. 493-505 - Wolfgang Drews, Christiane Schemer:
eTourism for All? Online Travel Planning of Disabled People. 507-518
Social Media Marketing
- Joanna Matloka, Dimitrios Buhalis:
Destination Marketing through User Personalised Content (UPC). 519-530 - Cody Morris Paris, Woojin Lee, Paul Seery:
The Role of Social Media in Promoting Special Events: Acceptance of Facebook ‘Events'. 531-541 - Dayangku Ida Nurul-Fitri Pengiran-Kahar, Sharifah Fatimah Syed Ahmad, Sharifah Hayaati Syed Ismail, Jamie Murphy:
Shared Arabian Muslim Travel Photos. 543-554
Online Destinations
- Yu-Chih Huang, Sheila J. Backman, Kenneth F. Backman:
The Impacts of Virtual Experiences on People's Travel Intentions. 555-566 - Aysegul Surenkok, Rodolfo Baggio, Magda Antonioli Corigliano:
Gastronomy and Tourism in Turkey: The Role of ICTs. 567-578 - Jarmo Ritalahti, Jarmo Sarkkinen:
Attitudes towards e-Solutions in a Small Destination. 579-589 - Sharifah Fatimah Syed Ahmad, Dayangku Ida Nurul-Fitri Pengiran-Kahar, Azlinda Lahadzir, Jamie Murphy:
Arabian Photos: Investigating User-Generated Content. 591-602
Semantics
- Carlos Lamsfus, Aurkene Alzua-Sorzabal, David Martín, Zigor Salvador:
Semantic-Based Contextual Computing Support for Human Mobility. 603-615 - Sonia Bilbao, Adelaida Lejarazu, Jesús Herrero:
Dynamic Packaging Semantic Platform for Tourism Intermediaries. 617-628 - Norbert Walchhofer, Milan Hronsky, Michael Pöttler, Robert Baumgartner, Karl Anton Froeschl:
Semantic Online Tourism Market Monitoring. 629-641
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