Nothing Special   »   [go: up one dir, main page]
create a website
Exploring the relationship between co-creation and satisfaction using QCA. (2016). Navarro, Susana ; Garzon, Dolores ; Llinares, Carmen .
In: Journal of Business Research.
RePEc:eee:jbrese:v:69:y:2016:i:4:p:1336-1339.

Full description at Econpapers || Download paper

Cited: 16

Citations received by this document

Cites: 26

References cited by this document

Cocites: 50

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

  1. How to create more customer value in independent shops: A set-theoretic approach to value creation. (2022). Cambre, Bart ; Jacobs, Sofie ; Peng, Peng.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:146:y:2022:i:c:p:241-250.

    Full description at Econpapers || Download paper

  2. The Origin of Proactive Environmental Corporate Social Responsibility (ECSR) of Large Firms: Institutional Embeddedness—Driven, Family Involvement-Promoted, or Resource-Dependent?. (2021). Wang, Xiaohong ; Hu, Shilei.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:3:p:1197-:d:485971.

    Full description at Econpapers || Download paper

  3. Evaluating the Service Operating Efficiency and Its Determinants in Global Consulting Firms: A Metafrontier Analysis. (2021). Choi, Kanghwa ; Lee, Seok-Kee ; Park, Gowangwoo.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:18:p:10352-:d:636805.

    Full description at Econpapers || Download paper

  4. How the relational structure of universities influences research and development results. (2021). Fassina, Mateus Augusto ; Martins, Bibiana Volkmer ; Balestrin, Alsones ; Faccin, Kadigia.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:125:y:2021:i:c:p:155-163.

    Full description at Econpapers || Download paper

  5. Value Co-Creation Behavior in Green Supply Chains: An Empirical Study. (2020). Dong, Ciwei ; Li, Genzhu ; Shi, Xianliang ; Yang, Yefei.
    In: Energies.
    RePEc:gam:jeners:v:13:y:2020:i:15:p:3902-:d:392393.

    Full description at Econpapers || Download paper

  6. Building customers’ resilience to negative information in the airline industry. (2019). Godinho, Pedro ; Augusto, Mrio ; Torres, Pedro.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:50:y:2019:i:c:p:235-248.

    Full description at Econpapers || Download paper

  7. Big data analytics and firm performance: Findings from a mixed-method approach. (2019). Krogstie, John ; Lekakos, George ; Boura, Maria ; Mikalef, Patrick.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:98:y:2019:i:c:p:261-276.

    Full description at Econpapers || Download paper

  8. Fuzzy-set qualitative comparative analysis (fsQCA) in entrepreneurship and innovation research – the rise of a method. (2018). Schussler, Miriam ; Ribeiro-Soriano, Domingo ; Kraus, Sascha.
    In: International Entrepreneurship and Management Journal.
    RePEc:spr:intemj:v:14:y:2018:i:1:d:10.1007_s11365-017-0461-8.

    Full description at Econpapers || Download paper

  9. Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior. (2018). Delpechitre, Duleeep ; Chaker, Nawar N ; Beeler-Connelly, Lisa L.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:92:y:2018:i:c:p:9-24.

    Full description at Econpapers || Download paper

  10. Efficacy of co-creation and mastering on perceived value and satisfaction in tourists consumption. (2017). Prebensen, Nina K ; Xie, Jinghua.
    In: Tourism Management.
    RePEc:eee:touman:v:60:y:2017:i:c:p:166-176.

    Full description at Econpapers || Download paper

  11. Predicting high consumer-brand identification and high repurchase: Necessary and sufficient conditions. (2017). Torres, Pedro ; Godinho, Pedro ; Augusto, Mario.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:79:y:2017:i:c:p:52-65.

    Full description at Econpapers || Download paper

  12. Sustainability, TQM and Value Co-Creation Processes: The Role of Critical Success Factors. (2016). Ruggieri, Alessandro ; Silvestri, Cecilia ; Aquilani, Barbara.
    In: Sustainability.
    RePEc:gam:jsusta:v:8:y:2016:i:10:p:995-:d:79780.

    Full description at Econpapers || Download paper

  13. Exploring organizational propensity toward inbound–outbound marketing techniques adoption: The case of pure players and click and mortar companies. (2016). bleoju, gianita ; Rancati, Elisa ; Capatina, Alexandru ; Lesca, Nicolas.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:11:p:5524-5528.

    Full description at Econpapers || Download paper

  14. Comportamiento del consumidor en la co-creación de valor y su relación con la satisfacción en el entorno universitario: una aplicación a la Universidad de Ibagué (Colombia). (2016). Moreno, Blanca Astrid ; Calderon, Haydee .
    In: REVISTA FACULTAD DE CIENCIAS ECONÓMICAS.
    RePEc:col:000180:015272.

    Full description at Econpapers || Download paper

References

References cited by this document

  1. Anderson, J.C. ; Hakansson, H. ; Johanson, J. Dyadic business relationships within a business network context. 1994 Journal of Marketing. 58 1-15
    Paper not yet in RePEc: Add citation now
  2. Bettencourt, L.A. Customer voluntary performance: Customers as partners in service delivery. 1997 Journal of Retailing. 73 383-406
    Paper not yet in RePEc: Add citation now
  3. Bitner, M.J. ; Hubbert, A.R. Encounter satisfaction versus overall satisfaction versus service quality: The consumer's voice. 1994 En : Rust, R.T. ; Oliver, R.L. Service quality: New directions in theory and practice. Sage Publications: Thousand Oaks, CA
    Paper not yet in RePEc: Add citation now
  4. Cossio-Silva, F.J. ; Camacho, M.R. ; Vázquez, M.V. Heterogeneity of customers of personal image services: A segmentation based on value co-creation. 2013 International Entrepreneurship and Management Journal. 9 619-630
    Paper not yet in RePEc: Add citation now
  5. Czepiel, J.A. ; Rosemberg, L.J. ; Suprenant, C.F. The development of thought, theory and research in consumer satisfaction. Horizons: A 1980's perspective. 1980 Springer: Michigan
    Paper not yet in RePEc: Add citation now
  6. Dabholkar, P.A. ; Sheng, X. Consumer participation in using online recommendation agents: Effects on satisfaction, trust, and purchase intentions. 2012 The Service Industries Journal. 32 1433-1449
    Paper not yet in RePEc: Add citation now

  7. Ennew, C.T. ; Binks, M.R. Impact of participative service relationships on quality, satisfaction and retention: An exploratory study. 1999 Journal of Business Research. 46 121-132

  8. Fiss, P.C. Building better causal theories: A fuzzy set approach to typologies in organization research. 2011 Academy of Management Journal. 54 393-420
    Paper not yet in RePEc: Add citation now
  9. Grönroos, C. Service logic revisited: Who creates value? And who co-creates?. 2008 European Management Review. 20 298-314
    Paper not yet in RePEc: Add citation now

  10. Grissemann, U.S. ; Stockburger-Sauer, N.E. Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance. 2012 Tourism Management. 33 1483-1492

  11. Groth, M. ; Mertens, D.P. ; Murphy, R.O. Customers as good soldiers: Extending organizational citizenship behavior research to the customer domain. 2004 En : Turnipseed, D.L. Handbook of organizational citizenship behavior. Nova Science Publishers: Hauppauge, NY
    Paper not yet in RePEc: Add citation now

  12. Guenzi, P. ; Troilo, P. The joint contribution of marketing and sales to the creation of superior customer value. 2007 Journal of Business Research. 60 98-107

  13. Lengnick-Hall, C.A. ; Claycomb, V. ; Inks, L.W. From recipient to contributor: Examining customer roles and experienced outcomes. 2000 European Journal of Marketing. 34 359-383
    Paper not yet in RePEc: Add citation now
  14. Lusch, R.F. ; Vargo, S.L. ; O'Brien, M. Competing through service: Insights from service-dominant logic. 2007 Journal of Retailing. 83 5-18
    Paper not yet in RePEc: Add citation now
  15. Nunnally, J.C. Psychometric theory. 1994 McGraw-Hill: New York, NY
    Paper not yet in RePEc: Add citation now
  16. Ragin, C.C. Redesigning social inquiry: Fuzzy sets and beyond. 2008 Chicago University Press: Chicago, IL
    Paper not yet in RePEc: Add citation now
  17. Ragin, C.C. ; Davey, S. Fuzzy-Set/Qualitative Comparative Analysis 2.5 [Computer software]. 2014 Department of Sociology, University of California: Irvine, California, CA
    Paper not yet in RePEc: Add citation now
  18. Rihoux, B. ; Ragin, C.C. Configurational comparative methods. 2009 Sage: Los Angeles, CA
    Paper not yet in RePEc: Add citation now

  19. Schneider, M.R. ; Schulze-Bentrop, C. ; Paunescu, M. Mapping the institutional capital of high-tech firms: A fuzzy-set analysis of capitalist variety and export performance. 2010 Journal of International Business Studies. 41 246-266

  20. Suárez, L. ; Vázquez, R. ; Díaz, A.M. Clients confidence and satisfaction: Key variables in touristic sector (La confianza y la satisfacción del cliente: Variables clave en el sector turístico). 2007 Revista Europea de Dirección y Economía de la Empresa. 16 115-132
    Paper not yet in RePEc: Add citation now
  21. Vargo, S.L. ; Lusch, R.F. Service-dominant logic: Continuing the evolution. 2008 Journal of the Academy of Marketing Science. 36 1-10
    Paper not yet in RePEc: Add citation now
  22. Vega-Vazquez, M. ; Revilla-Camacho, M.A. ; Cossio-Silva, F.J. The value co-creation process as a determinant of customer satisfaction. 2013 Management Decision. 51 1945-1953
    Paper not yet in RePEc: Add citation now

  23. Vis, B. The comparative advantages of fsQCA and regression analysis for moderately large-n analyses. 2012 Sociological Methods & Research. 41 168-198

  24. Woodside, A.G. Proposing a new logic for data analysis in marketing and consumer behavior: Case study research of large-N survey data for estimating algorithms that accurately profile X (extremely high-use) consumers. 2012 Journal of Global Scholars of Marketing Science. 22 277-289
    Paper not yet in RePEc: Add citation now
  25. Wu, C.H.-J. A re-examination of the antecedents and impact of customer participation in service. 2011 The Service Industries Journal. 31 863-876
    Paper not yet in RePEc: Add citation now

  26. Yi, Y. ; Gong, T. Customer value co-creation behavior: Scale development and validation. 2013 Journal of Business Research. 66 1279-1284

Cocites

Documents in RePEc which have cited the same bibliography

  1. Impact of planned power outages (load shedding) on consumers in developing countries: Evidence from South Africa. (2024). van der Westhuizen, Liezl-Marie ; Wiese, Melanie.
    In: Energy Policy.
    RePEc:eee:enepol:v:187:y:2024:i:c:s0301421524000533.

    Full description at Econpapers || Download paper

  2. .

    Full description at Econpapers || Download paper

  3. A win?win way for corporate and stakeholders to achieve sustainable development: Corporate social responsibility value co?creation scale development and validation. (2023). Han, Eunkyoung ; Sang, YE.
    In: Corporate Social Responsibility and Environmental Management.
    RePEc:wly:corsem:v:30:y:2023:i:3:p:1177-1190.

    Full description at Econpapers || Download paper

  4. From satisfaction to happiness in the co-creation of value: the role of moral emotions in the Spanish tourism sector. (2023). Estriegana-Valdehita, Rosa ; Medina-Merodio, Jose Amelio ; Leal-Solis, Ana ; Robina-Ramirez, Rafael.
    In: Quality & Quantity: International Journal of Methodology.
    RePEc:spr:qualqt:v:57:y:2023:i:4:d:10.1007_s11135-022-01528-0.

    Full description at Econpapers || Download paper

  5. Financial development, legal systems and SME finance: Cross-country evidence. (2023). Han, Liang ; Xiang, Xin ; Wang, Hongzhi.
    In: International Review of Economics & Finance.
    RePEc:eee:reveco:v:88:y:2023:i:c:p:981-1002.

    Full description at Econpapers || Download paper

  6. Antecedents and Outcomes of Service Co-Creation in the Sharing Economy. (2022). Evangelista, Anna ; Wardle, Karina ; Pattinson, Hugh ; Datt, Rina ; Saverimuttu, Vivienne ; Varua, Maria Estela.
    In: SAGE Open.
    RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221096438.

    Full description at Econpapers || Download paper

  7. The Impact of Consumer Participation Certification on the Trust of Eco-Agricultural Products Based on the Mediating Effects of Information and Identity. (2022). Zhang, Zheng ; Bai, Xinyu ; Ge, Wenguang ; Gao, Qianqian.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:7:p:3825-:d:778409.

    Full description at Econpapers || Download paper

  8. Research on Influencing Mechanism of Fashion Brand Image Value Creation Based on Consumer Value Co-Creation and Experiential Value Perception Theory. (2022). Liu, Chunhong ; Halepoto, Habiba ; Chen, Lihong ; Qiu, Lijun ; Yan, Xinfeng.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:13:p:7524-:d:843652.

    Full description at Econpapers || Download paper

  9. Impact of barriers of value co-creation on consumers innovation resistance behavior: Investigating the moderation role of the DART model. (2022). Behl, Abhishek ; Shankar, Amit ; Anshu, Kumari ; Laker, Benjamin ; Pereira, Vijay.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:184:y:2022:i:c:s0040162522005546.

    Full description at Econpapers || Download paper

  10. Predictors and outcome of customer satisfaction: moderating effect of social trust. (2021). Jian, Wang ; Rashidin, Md Salamun ; Javed, Sara.
    In: DECISION: Official Journal of the Indian Institute of Management Calcutta.
    RePEc:spr:decisn:v:48:y:2021:i:1:d:10.1007_s40622-020-00258-2.

    Full description at Econpapers || Download paper

  11. A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing. (2021). Alamanos, Eleftherios ; Papagiannidis, Savvas ; Tueanrat, Yanika.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001168.

    Full description at Econpapers || Download paper

  12. When and how does customer engagement in CSR initiatives lead to greater CSR participation? The role of CSR credibility and customer–company identification. (2020). Hur, Wonmoo ; Kim, Hanna ; Moon, Tae Won.
    In: Corporate Social Responsibility and Environmental Management.
    RePEc:wly:corsem:v:27:y:2020:i:4:p:1878-1891.

    Full description at Econpapers || Download paper

  13. Analysis of Effects of Service Quality and Loyalty on Interest Rates of Basketball Athletes in Sahabat Basketball Club Yogyakarta. (2020). Salleh, Aman Mohd ; Hardopo, Putro Kukuh.
    In: HOLISTICA – Journal of Business and Public Administration.
    RePEc:vrs:hjobpa:v:11:y:2020:i:2:p:151-160:n:11.

    Full description at Econpapers || Download paper

  14. How Co-creation Increases Employee Corporate Social Responsibility and Organizational Engagement: The Moderating Role of Self-Construal. (2020). White, Katherine ; Robertson, Jennifer L ; Simpson, Bonnie.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:166:y:2020:i:2:d:10.1007_s10551-019-04138-3.

    Full description at Econpapers || Download paper

  15. Weathering consumer pricing sensitivity: The importance of customer contact and personalized services in the financial services industry. (2020). Hanson, Nicole ; Yun, Wonjoo.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:55:y:2020:i:c:s0969698919312032.

    Full description at Econpapers || Download paper

  16. .

    Full description at Econpapers || Download paper

  17. A value perspective of service interaction quality: the case of immigrants returning to native countries as medical tourists. (2019). Ngoc, Nguyen Kim ; Hau, Le Nguyen ; Thuy, Pham Ngoc.
    In: International Journal of Quality Innovation.
    RePEc:spr:ijoqin:v:5:y:2019:i:1:d:10.1186_s40887-019-0027-7.

    Full description at Econpapers || Download paper

  18. CSR and Customer Value Co-creation Behavior: The Moderation Mechanisms of Servant Leadership and Relationship Marketing Orientation. (2019). Luu, Trong Tuan.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:155:y:2019:i:2:d:10.1007_s10551-017-3493-7.

    Full description at Econpapers || Download paper

  19. Relationship quality determinants and outcomes in retail banking services: The role of customer experience. (2019). Pinto, Teresa ; Fernandes, Teresa.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:50:y:2019:i:c:p:30-41.

    Full description at Econpapers || Download paper

  20. Value co-creation and customer citizenship behavior. (2019). Giannopoulos, Antonios ; Skourtis, George ; Assiouras, Ioannis ; Koniordos, Michalis ; Buhalis, Dimitrios.
    In: Annals of Tourism Research.
    RePEc:eee:anture:v:78:y:2019:i:c:5.

    Full description at Econpapers || Download paper

  21. A Perspective of Service-Dominant Logic on Customer Participation: A Meta-Analysis Approach. (2019). Nguyen, Phuoc-Thien ; Wu, Wann-Yih ; Pham, Thu-Huong.
    In: The Journal of Social Sciences Research.
    RePEc:arp:tjssrr:2019:p:551-558.

    Full description at Econpapers || Download paper

  22. Value creation in the market ecosystem: A Service-Dominant logic perspective. (2018). Katsifaraki, Georgia.
    In: University of Cyprus Working Papers in Economics.
    RePEc:ucy:cypeua:14-2018.

    Full description at Econpapers || Download paper

  23. Accounting information quality and trust as determinants of credit granting to SMEs: the role of external audit. (2018). Herrero Crespo, Angel ; Corte, Javier Montoya ; Palazuelos, Estefania.
    In: Small Business Economics.
    RePEc:kap:sbusec:v:51:y:2018:i:4:d:10.1007_s11187-017-9966-3.

    Full description at Econpapers || Download paper

  24. Does Raising Value Co-creation Increase All Customers’ Happiness?. (2018). Lin, Wei-Yun ; Tang, Yun-Chia ; Chiu, Hung-Chang ; Hsieh, Yi-Ching.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:152:y:2018:i:4:d:10.1007_s10551-016-3293-5.

    Full description at Econpapers || Download paper

  25. The Effects of Customer Perception and Participation in Sustainable Supply Chain Management: A Smartphone Industry Study. (2018). Lee, Changwon ; Kim, Hyunsoo.
    In: Sustainability.
    RePEc:gam:jsusta:v:10:y:2018:i:7:p:2271-:d:155618.

    Full description at Econpapers || Download paper

  26. Customer involvement capability and service firm performance: The mediating role of innovation. (2018). Anning-Dorson, Thomas.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:86:y:2018:i:c:p:269-280.

    Full description at Econpapers || Download paper

  27. The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE.
    In: Service Business.
    RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

    Full description at Econpapers || Download paper

  28. Customer participation in services: domain, scope, and boundaries. (2017). Sivakumar, K ; Dong, Beibei.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:45:y:2017:i:6:d:10.1007_s11747-017-0524-y.

    Full description at Econpapers || Download paper

  29. The Impact of the “Buy Zimbabwe” Campaign on Performance of Zimbabwean Companies in the Retail Sector. (2017). , Brena.
    In: Journal of Economics and Behavioral Studies.
    RePEc:rnd:arjebs:v:8:y:2017:i:6:p:227-236.

    Full description at Econpapers || Download paper

  30. Antecedents and consequences of liking in retail service relationships in China and Greece. (2017). Abosag, Ibrahim ; Zheng, Xiaoyuan ; Voulgari, Aliki-Dimitra ; Hall, Kristina Lindsey ; Baker, Thomas L.
    In: International Business Review.
    RePEc:eee:iburev:v:26:y:2017:i:3:p:566-578.

    Full description at Econpapers || Download paper

  31. Customer participation in the customization of services: Effects on satisfaction and behavioral intentions. (2016). Robbert, Thomas ; Straus, Lennart ; Roth, Stefan.
    In: jbm - Journal of Business Market Management.
    RePEc:zbw:fubjbm:149029.

    Full description at Econpapers || Download paper

  32. The expected retail customer: Value co-creator, co-producer or disturbance?. (2016). Fellesson, Markus ; Salomonson, Nicklas.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:30:y:2016:i:c:p:204-211.

    Full description at Econpapers || Download paper

  33. Customer social participation in the social networking services and its impact upon the customer equity of global fashion brands. (2016). Ko, Eunju ; Chae, Heeju .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:9:p:3804-3812.

    Full description at Econpapers || Download paper

  34. Exploring the relationship between co-creation and satisfaction using QCA. (2016). Navarro, Susana ; Garzon, Dolores ; Llinares, Carmen .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:69:y:2016:i:4:p:1336-1339.

    Full description at Econpapers || Download paper

  35. Why Exporting SMEs Switch Banks?. (2015). .
    In: Global Business Review.
    RePEc:sae:globus:v:16:y:2015:i:4:p:652-664.

    Full description at Econpapers || Download paper

  36. The effect of servant leadership on customer value co-creation: A cross-level analysis of key mediating roles. (2015). Hsiao, Chan ; Chen, Wan-Jun ; Lee, Yi-Hsuan.
    In: Tourism Management.
    RePEc:eee:touman:v:49:y:2015:i:c:p:45-57.

    Full description at Econpapers || Download paper

  37. Using service logic to redefine exchange in terms of customer and supplier participation. (2015). Dean, Alison ; Rehman, Muqqadas ; Pires, Guilherme D..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:68:y:2015:i:5:p:925-932.

    Full description at Econpapers || Download paper

  38. Collaborating online: the roles of interactivity and personalization. (2014). Hernandez-Ortega, Blanca I. ; Blasco-Arcas, Lorena ; Jimenez-Martinez, Julio.
    In: The Service Industries Journal.
    RePEc:taf:servic:v:34:y:2014:i:8:p:677-698.

    Full description at Econpapers || Download paper

  39. Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions. (2014). Chathoth, Prakash K ; Okumus, Fevzi ; Harrington, Robert ; Altinay, Levent ; Ungson, Gerardo R.
    In: Tourism Management.
    RePEc:eee:touman:v:42:y:2014:i:c:p:181-193.

    Full description at Econpapers || Download paper

  40. How Customer Loyalty Model Be Operative? A study of Cellular Phone Service Providers in Pakistan. (2013). Nasir, Rao Umer ; Junaid-ul-haq Junaid-ul-haq, .
    In: Information Management and Business Review.
    RePEc:rnd:arimbr:v:5:y:2013:i:5:p:245-256.

    Full description at Econpapers || Download paper

  41. Relationship banking and escalating commitments to bad loans. (2013). Paetzold, Ramona ; Kang, Eugene ; Fraser, Donald ; Zardkoohi, Asghar.
    In: Small Business Economics.
    RePEc:kap:sbusec:v:40:y:2013:i:4:p:899-910.

    Full description at Econpapers || Download paper

  42. Customer value co-creation behavior: Scale development and validation. (2013). Gong, Taeshik ; Yi, Youjae.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:66:y:2013:i:9:p:1279-1284.

    Full description at Econpapers || Download paper

  43. Inter-Relationship of Web Site Interactivity and Customer Outcomes. (2011). .
    In: Global Business Review.
    RePEc:sae:globus:v:12:y:2011:i:1:p:99-115.

    Full description at Econpapers || Download paper

  44. e-SELFQUAL: A scale for measuring online self-service quality. (2011). Ding, David Xin ; Sheng, Olivia R. Liu, ; Hu, Paul Jen-Hwa .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:5:p:508-515.

    Full description at Econpapers || Download paper

  45. Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention. (2011). Nataraajan, Rajan ; Yi, Youjae ; Gong, Taeshik .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:1:p:87-95.

    Full description at Econpapers || Download paper

  46. How quality, value, image, and satisfaction create loyalty at a Chinese telecom. (2009). Babin, Barry J. ; Griffin, Mitch ; Lai, Fujun.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:62:y:2009:i:10:p:980-986.

    Full description at Econpapers || Download paper

  47. Relationship quality as a predictor of B2B customer loyalty. (2007). Miller, Kenneth E. ; Rauyruen, Papassapa.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:60:y:2007:i:1:p:21-31.

    Full description at Econpapers || Download paper

  48. A model for standardizing human decisions concerning service-contracts management. (2006). Sundarraj, R.
    In: Annals of Operations Research.
    RePEc:spr:annopr:v:143:y:2006:i:1:p:171-189:10.1007/s10479-006-7380-3.

    Full description at Econpapers || Download paper

  49. Building contemporary brands: a sponsorship-based strategy. (2005). Motion, Judy ; Cliffe, Simon J..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:58:y:2005:i:8:p:1068-1077.

    Full description at Econpapers || Download paper

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-01-24 14:39:59 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Sponsored by INOMICS. Last updated October, 6 2023. Contact: CitEc Team.